Experienced Customer Care Associate – France (Multilingual) – Join blithequark's Global Team

Are you a customer care expert with a passion for delivering exceptional support experiences? Do you thrive in fast-paced, tech-enabled environments and have a knack for building trust with customers? If so, we want to hear from you! blithequark is on a mission to revolutionize the global food system, and we're seeking a talented Customer Care Associate to in France. About blithequark blithequark is a cutting-edge food tech company that's changing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers, enabling waste-free and efficient operations. With a massive scale and a problem of this magnitude, we need the best people to help us solve it. Are you up for the challenge? What We're Up To At blithequark, we're passionate about creating a sustainable food system that benefits everyone. Our software is designed to optimize the entire food supply chain, from farm to table. We're committed to innovation, collaboration, and customer satisfaction. If you share our vision and values, we'd love to have you on board. Your Mission As a Customer Care Associate at blithequark, your mission is to provide seamless, human, and empathetic support experiences to our French customers. Whether it's a product bug, a blocked supplier, or an urgent last-minute fix, you'll act fast and communicate clearly, turning stress into trust. This isn't a ticket-factory role – you'll solve real problems for real food businesses, while collaborating across blithequark to make our product and service better every week. What You'll Do * Be a trusted point of contact for our French customers via chat, email, and WhatsApp * Collaborate with external agents – coaching and supporting quality in your market * Troubleshoot with confidence and escalate clearly when needed * Spot patterns in recurring issues and share ideas to fix them at the root * Help us adopt new tools and workflows – especially automation and AI What You Bring * Fluent in French and English (C1+ in both written and spoken) * 2+ years in customer-facing roles in high-speed, tech-enabled environments * Excellent communicator – clear, warm, and structured under pressure * Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems) * Curious and tech-adaptable – you embrace change and pick up tools quickly * Empathetic and solution-focused – you care deeply about customer outcomes and team impact Why blithequark? Because support here isn't about ticking boxes – it's about building trust in the moments that matter. You'll join a global, tight-knit team that learns fast, laughs loud, and grows together. We're a company that values hard work, teamwork, and a long-term vision. If you're hungry for a challenge and committed to building a lasting company, we'd love to have you on board. Our Culture At blithequark, we're a team of over 200 Chocorians across Europe and the US. We're dedicated to creating a culture that's inclusive, supportive, and fun. We believe in learning from each other, celebrating our differences, and growing together. If you're passionate about making a difference and want to be part of a dynamic team, we'd love to hear from you. Career Growth Opportunities We're committed to helping our employees grow and develop their careers. Whether you're looking to move into a leadership role, switch to a different department, or explore new opportunities, we'll support you every step of the way. Our team is passionate about learning, and we offer a range of training and development programs to help you achieve your goals. Work Environment Our office is a hub of creativity and innovation, where you'll find a collaborative and supportive team environment. We believe in work-life balance and offer flexible working arrangements to ensure you can achieve your goals while taking care of yourself. Our office is equipped with the latest technology and tools to help you stay productive and efficient. Compensation and Benefits We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A generous paid time off policy * A 401(k) retirement plan * A range of employee perks and discounts * Opportunities for professional development and growth If you're a customer care expert with a passion for delivering exceptional support experiences, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.