Customer Support Specialist (Chinese & Malay Speaking) – Join the Blithequark Team and Shape the Future of EdTech

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of educators and children across Asia? Do you possess a unique blend of language skills, technical expertise, and a customer-first mindset? If so, we invite you to join the Blithequark team as a Customer Support Specialist, where you will play a vital role in shaping the future of EdTech. About Blithequark Blithequark is a fast-growing EdTech SaaS platform that is revolutionizing the way early childhood education is managed across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine the education landscape and provide a seamless, user-friendly experience for thousands of preschools and educators. Our innovative platform is designed to streamline administrative tasks, enhance teaching capabilities, and foster a love for learning in young minds. Your Mission As a Customer Support Specialist at Blithequark, you will be the voice of our brand for our Chinese and Malay-speaking users. Your primary responsibility will be to ensure a smooth, timely, and helpful customer experience across our platforms and services. You will be the first point of contact for users, providing responsive, empathetic, and clear support via live chat, email, and calls. Your expertise will be invaluable in resolving issues, improving our support documentation, and collaborating with internal teams to drive product and service enhancements. Key Responsibilities * Provide exceptional customer support via live chat, email, and calls, ensuring a seamless and user-friendly experience for our Chinese and Malay-speaking users * Handle inquiries and issues related to our platform, working closely with internal teams to resolve them efficiently and effectively * Maintain accurate records of customer interactions and feedback, using this valuable insights to inform product and service improvements * Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay, ensuring that our users have access to the information they need to succeed * Support the onboarding of new users with product walkthroughs and training, ensuring a smooth transition to our platform * Collaborate with product and technical teams to report issues and suggest improvements, driving innovation and excellence in our services * Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings), maintaining high standards of customer satisfaction and loyalty What We’re Looking For * 2+ years of experience in customer support, preferably in SaaS, tech, or education * Proficiency in Chinese and Malay (spoken and written) is a must, with the ability to communicate effectively in both languages * Strong communication skills and a customer-first mindset, with a passion for delivering exceptional customer experiences * Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus, but not essential * Comfortable working remotely and across time zones, with a flexible and adaptable approach to work * Strong organizational and problem-solving skills, with the ability to work independently and as part of a diverse, multicultural team Why Join Us * Meaningful work supporting educators and children across Asia, making a positive impact on the lives of thousands of preschools and educators * Dynamic, fast-paced startup culture with room for growth and professional development * Remote-friendly, flexible work environment, allowing you to work from anywhere and maintain a healthy work-life balance * Competitive salary with performance-based bonuses, recognizing and rewarding your hard work and dedication What We Offer * A comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan * Opportunities for professional growth and development, including training, mentorship, and career advancement * A dynamic and supportive work environment, with a diverse and multicultural team of experts passionate about EdTech and customer support * A chance to work on a cutting-edge platform, shaping the future of EdTech and making a lasting impact on the education landscape If you are a motivated and customer-focused individual with a passion for EdTech and language skills, we invite you to apply for the Customer Support Specialist role at Blithequark. Please submit your resume, cover letter, and any relevant certifications or references to. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize early childhood education.