Experienced Customer Advocacy Program Manager – Global Customer Reference Program

Are you a seasoned marketing professional with a passion for customer advocacy and a talent for operationalizing and communicating marketing programs? Do you have a proven track record of leading key programs and collaborating across teams to drive sales and marketing success? If so, we invite you to join blithequark as an Experienced Customer Advocacy Program Manager, where you will lead our Customer Reference Program and play a critical role in shaping our global brand perception. About blithequarkblithequark is revolutionizing the way businesses employ a global team by handling global payroll, benefits, taxes, and compliance.We make it possible for organizations big and small to employ anyone anywhere compliantly, and our mission is to empower businesses to thrive in a global economy. At blithequark, we prioritize a sense of belonging and encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team, and we ask and encourage anybody who needs an accommodation to request one from their recruiter.WhatThis Job Can Offer YouAs an Experienced Customer Advocacy Program Manager, you will have the opportunity to lead a key program, tell compelling stories, collaborate across teams, and influence global brand perception. You will be responsible for:* Leading blithequark's Customer Reference Program, engaging satisfied customers to share their experiences and drive sales and marketing success* Gathering, organizing, and presenting impactful customer stories, including case studies and testimonials* Collaborating with marketing and sales teams to integrate customer stories into key materials, strengthening blithequark's value proposition* Managing blithequark's presence on major review platforms, monitoring feedback, and helping refine the company's reputation globallyWhat You BringTo succeed in this role, you will need to bring the following skills and experience:* Proven experience in customer marketing, advocacy, or a related field, with a talent for operationalizing and communicating marketing programs* Strong project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders* Proficiency in tools like Salesforce, HubSpot, and advocacy platforms* Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra* Fluency in English (written and spoken)* Experience working remotely is a plus, but not requiredKey ResponsibilitiesAs an Experienced Customer Advocacy Program Manager, your key responsibilities will include:* Curating and presenting customer stories, collecting and organizing case studies, testimonials, and other customer insights to ensure they are well-documented and effectively communicated* Maximizing the impact of customer evidence, working with teams to integrate testimonials and case studies into sales and marketing materials, demonstrating the value of blithequark's services* Managing blithequark's presence on global review platforms, monitoring customer reviews, responding appropriately, and using feedback to strengthen blithequark's brand and engagementPracticals* You will report to the Principal Customer Advocacy Manager* You will be part of the Marketing - Product Marketing team* You will start as soon as possibleRemoteCompensation PhilosophyAt blithequark, we believe in fair, unbiased compensation and fair equity pay, along with competitive benefits in all locations in which we operate.We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. Our salary bands may seem wide, but we use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while hiring globally. The base salary range for this full-time position is $77,150 USD - $115,750 US. Our salary ranges are determined by role, level, and location, and our job titles may span more than one career level.The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. BenefitsAs a global company, we offer a range of benefits and perks, including:* Work from anywhere* Flexible paid time off* Flexible working hours (we are async)* 16 weeks paid parental leave* Mental health support services* Stock options* Learning budget* Home office budget & IT equipment* Budget for local in-person social events or co-working spacesHow You'll PlanYour Day (and Life)We work async at blithequark, which means you can plan your schedule around your life (and not around meetings).You will be empowered to take ownership and be proactive, and when in doubt, you will default to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, and fit work around your needs. If you are a motivated and experienced marketing professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please fill out the form below and upload your CV in PDF format. We kindly ask you to and CV in English, as this is the standardized language we use here at blithequark.If you don't have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable.We thank you for providing this data, if you choose to. At blithequark, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about blithequark's AI guidelines, check see here. Please note that we accept applications on an ongoing basis.