Experienced Customer Relationship Specialist - Insurance Industry

Are you passionate about delivering exceptional customer experiences and building meaningful relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Relationship Specialist. As a key member of our customer service team, you will play a vital role in shaping the future of our company and making a lasting impact on our customers' lives. About blithequarkAt blithequark, we're more than just an insurance company - we're a team of dedicated professionals who are passionate about making a difference in the lives of our customers and communities.With a rich history of innovation and a commitment to excellence, we're proud to offer a wide range of insurance products and services that meet the unique needs of our customers. Our company culture is built on the principles of empathy, integrity, and teamwork, and we're dedicated to creating a workplace that is inclusive, supportive, and rewarding for all employees. Job SummaryAs a Customer Relationship Specialist, you will be responsible for providing exceptional customer service to our existing policyholders, third parties, and agents.You will work closely with customers to resolve their insurance-related questions, inquiries, and concerns, and will be expected to demonstrate a deep understanding of our products and services. This is a remote position, and you will be working from home, so you must have a dedicated workspace that is free from distractions and interruptions. Responsibilities* Provide exceptional customer service to policyholders, third parties, and agents via phone, email, and other communication channels* Resolve customer complaints and concerns in a timely and professional manner* Promote digital self-service capabilities to customers and encourage them to use our online resources* Take ownership of customer interactions and strive to exceed customer expectations* Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction* Participate in ongoing training and development programs to stay up-to-date on our products and services* Meet or exceed performance metrics and targets, including customer satisfaction, first-call resolution, and average handle timeQualifications* High school diploma or equivalent required; bachelor's degree preferred* 1-2 years of experience in customer service, call center, insurance, retail, or a related field* Strong communication and interpersonal skills, with the ability to empathize with customers and colleagues* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong problem-solving and critical thinking skills, with the ability to analyze complex customer issues and develop effective solutions* Ability to learn and adapt quickly to new products, services, and processes* Spanish bilingual a plus, but not requiredSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and critical thinking skills* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skills* Ability to learn and adapt quickly to new products, services, and processes* Strong customer service skills, with a focus on empathy and understanding* Ability to work independently and as part of a team* Strong technical skills, including proficiency in CRM software and other customer service toolsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to supporting the growth and development of our employees.We offer a range of training and development programs, including:* Ongoing coaching and feedback to help you achieve your career goals* Opportunities for advancement and career growth within the company* Access to industry-leading training and development programs* A comprehensive benefits package, including medical, dental, vision, life, and disability insurance* 25 days of paid time off in your first full year of service, plus paid holidays* Tuition reimbursement and student loan paydown program* 401(k) plan with company matchWork Environment and Company CultureAs a remote employee, you will be working from home, so you must have a dedicated workspace that is free from distractions and interruptions.Our company culture is built on the principles of empathy, integrity, and teamwork, and we're dedicated to creating a workplace that is inclusive, supportive, and rewarding for all employees. We offer a range of benefits and perks, including:* Flexible work arrangements, including remote work options* Comprehensive benefits package, including medical, dental, vision, life, and disability insurance* 25 days of paid time off in your first full year of service, plus paid holidays* Tuition reimbursement and student loan paydown program* 401(k) plan with company match* Access to industry-leading training and development programs* Opportunities for advancement and career growth within the companyCompensation and BenefitsThe annualized base pay range for this role is $40,685 - $61,027.In addition to your base pay, you will also be eligible for a range of benefits and perks, including:* Comprehensive benefits package, including medical, dental, vision, life, and disability insurance* 25 days of paid time off in your first full year of service, plus paid holidays* Tuition reimbursement and student loan paydown program* 401(k) plan with company match* Access to industry-leading training and development programs* Opportunities for advancement and career growth within the companyIf you're passionate about delivering exceptional customer experiences and building meaningful relationships, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you!