Experienced Clinical Customer Service Representative – Remote, Full-Time Position

Are you a customer-centric individual with a passion for delivering exceptional service in a fast-paced clinical environment? Do you thrive in a remote work setting and possess excellent communication skills? If so, we invite you to join the team at blithequark as a Clinical Customer Service Representative. In this role, you will be the primary point of contact for Providers, Members, and Health Plans, providing timely and accurate support for a wide range of clinical topics. About blithequark blithequark is a leading healthcare organization dedicated to delivering innovative solutions that improve the lives of our members. Our team of passionate professionals is committed to providing exceptional service, fostering a culture of collaboration, and driving excellence in everything we do. As a Clinical Customer Service Representative, you will be an integral part of our Customer Service-Clinical department, working closely with our team to deliver outstanding support to our customers. Responsibilities As a Clinical Customer Service Representative, your primary responsibilities will include: * Receiving and responding to incoming telephone calls from Providers, Members, and Health Plans * Answering incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner * Communicating professionally at all times, utilizing strong verbal communication skills to resolve complex clinical issues * Ascertain the nature of the call and record information in blithequark's proprietary systems * Look up caller information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position * Maintains a safe, secure, and healthy work environment by following all legal and compliance requirements * Complete all blithequark and CSS trainings timely * Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Responds to requests for internal and external customers and/or clients, as required * Performs other duties as assigned * Complies with all policies and standards Qualifications To be successful in this role, you will need to possess: * High School Diploma or equivalent required * 1 year experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills * Ability to utilize and maneuver in multiple systems during a single interaction Core Competencies As a Clinical Customer Service Representative, you will be expected to demonstrate: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters Mobility and Physical Requirements This role requires: * Primarily sedentary, able to sit for long periods of time * Ability to see, speak, and hear other personnel and/or objects * Ability to communicate both in verbal and written form * Ability to travel within and around the facility or Work from Home (WFH) environment * Capable of using a telephone, computer keyboard, and mouse * Ability to lift up to 10 lbs Environmental Conditions This role will be performed in a Work-from-Home (WFH) environment. Equal Employment Opportunity blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals from diverse backgrounds and perspectives. Accommodations for Individuals with Disabilities If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. Pay Transparency blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to our online career center. We look forward to reviewing your application and discussing this opportunity further. Compensation and Benefits As a Clinical Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including: * $15/hour * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to. and take the first step towards a rewarding career with blithequark.