Experienced Full Stack Customer Service Representative – Fitness Equipment Support Specialist

At blithequark, we're passionate about empowering fitness professionals to perform at their peak with premium equipment and exceptional service. As a leading supplier of fitness equipment to gyms, studios, and training facilities nationwide, we're committed to delivering a seamless experience from order to installation and beyond. Our mission is to be a trusted partner to fitness professionals across the country, and we're looking for a talented Customer Service Specialist to. About the Role As a Customer Service Specialist at blithequark, you'll be the voice of our brand, ensuring our customers have a smooth and positive experience with our products and services. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. You'll be the go-to expert for our customers, providing top-notch support and guidance to help them get the most out of our equipment. Key Responsibilities * Respond to customer inquiries via phone, email, and chat with professionalism and care * Help customers with orders, shipping questions, product details, and troubleshooting * Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams * Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge of blithequark's product lines and service policies * Collaborate with internal teams to resolve complex issues and improve customer experience * Develop and implement process improvements to enhance customer satisfaction and efficiency What We’re Looking For * 1+ years of experience in a customer service, support, or client-facing role * Strong communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Comfortable using CRM or support tools * A positive attitude and genuine desire to help others * Interest in fitness or familiarity with gym equipment is a plus * Experience working in a remote or virtual environment is a plus * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and critical thinking skills * Excellent written and verbal communication skills Essential Qualifications * High school diploma or equivalent required; degree in a related field (e.g. business, communications) preferred * 1+ years of experience in a customer-facing role, with a focus on customer service and support * Strong communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Comfortable using CRM or support tools * A positive attitude and genuine desire to help others Preferred Qualifications * Experience working in the fitness industry or with gym equipment * Experience working in a remote or virtual environment * Strong analytical and critical thinking skills * Excellent written and verbal communication skills * Experience with CRM software and support tools * Familiarity with fitness industry trends and best practices Skills and Competencies * Strong communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Comfortable using CRM or support tools * A positive attitude and genuine desire to help others * Strong analytical and critical thinking skills * Excellent written and verbal communication skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and ability to multitask Career Growth Opportunities and Learning Benefits * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and supportive team environment * Flexible work arrangements and remote work options * Competitive compensation and benefits package Work Environment and Company Culture * blithequark is a remote-friendly company, with a collaborative and supportive team environment * We value work-life balance and offer flexible work arrangements to support our employees' needs * Our company culture is built on a foundation of trust, respect, and open communication * We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees Compensation, Perks, and Benefits * Competitive hourly pay based on experience * Comprehensive benefits package, including health, dental, vision, 401k, and paid time off * Ongoing training and development opportunities to enhance your skills and knowledge * Flexible work arrangements and remote work options * Collaborative and supportive team environment Ready to Join the blithequark Team? If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at blithequark, you'll have the chance to make a real impact in the fitness industry and support a brand that's dedicated to helping fitness professionals perform at their peak. and let's build something powerful together!