Customer Service Loyalty Champion II – Empowering Customer Loyalty and Growth at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's V Team as a Customer Service Loyalty Champion II. In this role, you'll play a critical part in resolving customer needs, preventing churn, and driving loyalty and retention for our valued customers. About blithequarkAt blithequark, we're committed to powering and empowering how people live, work, and play by connecting them to what brings them joy.Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that values innovation, creativity, and impact, and we're always looking for talented individuals who share our passion for making a difference. Key ResponsibilitiesAs a Customer Service Loyalty Champion II, you'll be responsible for:* Handling and resolving escalated customer concerns that have varying levels of complexity, ensuring a premium experience that keeps customers loyal to blithequark.* Turning every contact into a sale or save opportunity, leveraging proactive measures to prevent churn and drive business growth. * Embracing the Service Plus mindset by resolving customer concerns and future concerns, providing an exceptional experience that meets and exceeds customer expectations. * Growing the business by completing full end-to-end account analyses, identifying opportunities to upsell and cross-sell products and services. * Executing targeted loyalty and retention strategies for high-value and at-risk customers, leveraging historical reports and data to inform decision-making.* Providing an exceptional experience by listening for bells of churn during conversations, leveraging available tools and resources to be self-sufficient and effectively provide all applicable offers available for customers in your queue. * Serving as a brand ambassador and advocate for customers throughout every contact, highlighting all that blithequark has to offer through our products and services. * Applying business acumen to make informed decisions that balance customer satisfaction with bolthires-effectiveness, ensuring that every interaction drives business growth and loyalty.RequirementsTo be successful in this role, you'll need:* A Bachelor's Degree or one or more years of customer service experience. * One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue and retention goals. * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A. * A willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.* The ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided. Preferred QualificationsWhile not required, it's even better if you have:* A degree in a relevant field, such as business, marketing, or communications. * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions. * Experience promoting and upselling products or services. * One or more years of Retention experience.Home Office RequirementsAs a remote employee, you'll need to meet the following requirements:* You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).Wireless connections, satellite or DSL, are not acceptable. * A dedicated, quiet, and private workspace. * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements. * The ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. Work Environment and CultureAs a member of blithequark's V Team, you'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a workplace that values diversity, equity, and inclusion. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Loyalty Champion II, you'll have access to:* Ongoing training and development opportunities to enhance your skills and knowledge. * A collaborative and supportive work environment that encourages innovation and creativity.* Opportunities to take on new challenges and responsibilities, driving business growth and loyalty. * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Compensation, Perks, and BenefitsAs a valued member of blithequark's V Team, you'll receive a competitive salary and benefits package, including:* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * A competitive salary and bonus structure, based on individual and team performance.* Opportunities for career growth and advancement, with a clear path for professional development. * A collaborative and supportive work environment that encourages innovation and creativity. If you're a customer service professional with a passion for delivering exceptional experiences and driving business growth, we invite you to apply for the Customer Service Loyalty Champion II role at blithequark. Please visit our website to learn more about the role and. We can't wait to hear from you!