Experienced Customer Success Manager for the Cannabis Retail Industry – Delivering Exceptional Results through Strategic Partnerships and Operational Excellence

Welcome to blithequark: The Full Retail Ecosystem for Cannabis blithequark is the leading provider of innovative solutions for the cannabis retail industry, empowering dispensaries to run, grow, and scale their businesses with ease. Our comprehensive product suite, including blithequark Maui, blithequark Pay, Greet, Stash, and View, is designed to help retailers stay compliant, streamline operations, reach new customers, and maximize profitability. At blithequark, we're not just about keeping up with the industry – we're about getting ahead and making a meaningful impact. About Our Culture blithequark is not your average company. We're a team of high-performing, driven, and accountable individuals who are passionate about customer success. We challenge assumptions, hold ourselves to the highest standards, and win together. If you're looking for a place to coast, you won't last here. But if you're eager to grow faster than you thought possible and be part of a dynamic team that's changing the cannabis retail landscape, then you're in the right place. The Role: Customer Success Manager We're seeking experienced Customer Success Managers who know what it takes to run a successful dispensary and want to scale that expertise to impact the entire industry. As a Customer Success Manager at blithequark, you'll own a portfolio of mid-market and enterprise customers, serving as their trusted partner and advisor. You'll drive adoption across our product suite, ensure customer satisfaction, and help our customers achieve their most important outcomes. This is not your average Customer Success Manager role – it's part operator, part strategist, and part executive advisor. Key Responsibilities: Own a book of high-value customers and become their go-to advisor, providing strategic guidance and support to help them achieve their business goals. Build and maintain strong relationships with dispensary executives, operators, and investor groups, leveraging your industry expertise to drive growth and adoption. Lead quarterly business reviews (QBRs) to align blithequark with customer goals, identify areas for improvement, and develop strategies for success. Drive adoption of blithequark's product suite, including blithequark Maui, Ecom, Pay, Greet, Stash, and View, and ensure customers are getting the most out of our solutions. Spot risks early, resolve issues quickly, and protect renewals, using your expertise to mitigate potential problems and ensure customer satisfaction. Partner with Sales, Support, and Product to ensure the customer voice drives improvements, leveraging your insights to inform product development and enhance the overall customer experience. Track customer health and ROI with data, not guesswork, using metrics and analytics to measure success and identify areas for improvement. Live blithequark's values daily – high performance, low ego, accountability – and use your industry expertise to challenge the status quo in service of our customers and blithequark. About You: To be successful in this role, you'll need to have a deep understanding of the cannabis retail industry, as well as experience in customer success, account management, or a related field. You should be a strategic thinker, a strong communicator, and a relationship-builder with high EQ and a consultative style. You should be comfortable working with executives and investors, and be able to hold your own in high-pressure situations. Essential Qualifications: Experience as a dispensary GM, retail director, or multi-store operator, with a proven track record of success in the cannabis retail industry. Deep understanding of cannabis retail operations, compliance, and customer experience, with the ability to leverage this expertise to drive growth and adoption. Strong relationship-building skills, with the ability to build trust and rapport with customers, executives, and investors. Strategic thinking and problem-solving skills, with the ability to analyze complex problems and develop creative solutions. Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders. Preferred Qualifications: Experience in customer success, account management, or a related field, with a proven track record of success in driving growth and adoption. Strong data analysis and metrics-driven decision-making skills, with the ability to track customer health and ROI with data. Familiarity with blithequark's product suite, including blithequark Maui, Ecom, Pay, Greet, Stash, and View. Experience working in a fast-paced, results-driven environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously. What We Offer: At blithequark, we're committed to providing our employees with a comprehensive compensation and benefits package that recognizes their hard work and contributions. This includes: Compensation and Benefits: Competitive salary, with a base salary range of $80,000 - $90,000 and an OTE of $100,000 - $110,000 + Equity. Comprehensive benefits package, including medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. Opportunities for professional growth and development, including training, mentorship, and career advancement opportunities. A dynamic and supportive work environment, with a team of high-performing, driven, and accountable individuals who are passionate about customer success. Why You'll Love blithequark: At blithequark, we're passionate about making a meaningful impact in the cannabis retail industry. We're a team of high-performing, driven, and accountable individuals who are committed to delivering exceptional results and driving growth. If you're looking for a challenging and rewarding role that will allow you to grow your career and make a real difference, then blithequark is the place for you. Our Culture and Values: Mission-driven impact: Help the best dispensaries in the country scale smarter and faster. High-performance culture: Work with top performers who push you to be your best. No bureaucracy, no politics: Just results, accountability, and teamwork. Compensation and growth: Competitive salary, benefits, and real opportunity as blithequark scales. Conclusion: If you're a motivated and experienced customer success professional who is passionate about the cannabis retail industry, then we want to hear from you. to of high-performing, driven, and accountable individuals who are committed to delivering exceptional results and driving growth. At blithequark, we're not just building a company – we're building a community of like-minded individuals who are passionate about making a meaningful impact. Join us and be part of something special.