Experienced Bilingual Customer Support Specialist – Online Chat and Phone Support (Contract) for Prayer and Meditation App

At blithequark, we're on a mission to revolutionize the way people connect with their faith and find peace in their lives. Our innovative prayer and meditation app has been downloaded over 15 million times, with a 5-star rating from over 250,000 users. We're a startup that's growing rapidly, and we're looking for a highly skilled and passionate Customer Support Specialist to. About blithequarkblithequark is a prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution.We're a small but fast-moving team that's dedicated to making a meaningful impact in the lives of our users. Our mission is to help people grow deeper in their relationship with God, and we're looking for someone who shares our passion and values. The RoleWe're seeking a highly skilled and bilingual Customer Support Specialist to on a contract basis. As a Customer Support Specialist, you'll be responsible for providing exceptional support to our users through our online chat platform and phone support.You'll be the first point of contact for many of our users, and your role will be critical in ensuring that they have a positive experience with our app. Key Responsibilities* Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese* Collect and relay customer feedback to the rest of the blithequark team* Identify potential issues and coordinate appropriately with the Development team* Support other Customer Support projects as necessary* Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy* Address inquiries, provide information, and resolve issues effectivelyWhat You'll Love* Mission:This work is incredibly humbling.Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives. * Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up blithequark by directly interfacing with users and helping them learn how to use our app. * Compensation: We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.* Flexibility:This is a remote contract role, so you can work from anywhere in the world. What We're Looking For* Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on. * Experience: We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are going to be in the trenches with you, but we'll want you to come in on day one with an idea of what to focus on and know your way around a start-up.* Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements we should prioritize. Requirements* Strong fluency in English and bilingual in Spanish and/or Portuguese* Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, bolthires Workspace, and Zendesk* Coding knowledge is not required but is a plus* A minimum of 3 years in Customer Support/Service* A reliably strong internet connection (at least 10 MB/s) is necessary* Flexibility to work various shifts, including evenings and weekends, if neededWhat We Offer* A competitive compensation package* The opportunity to work on a mission-driven project that's making a real impact in people's lives* A flexible and remote work arrangement* Ongoing training and development opportunities* A collaborative and supportive team environmentIf you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you.Please apply including your resume and a cover letter, through our website. We can't wait to connect with you and explore how you can. Contact InformationIf you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out to us at. We look forward to hearing from you. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.Note:This job description is not an exhaustive list of all responsibilities, skills, or qualifications associated with this role. We reserve the right to modify or add to this job description as needed.