Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At blithequark, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. As a leading player in the industry, we're proud to have a strong presence in the market, with over 30 OEM and 4,000 dealer partners.Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals to join us in our mission. About the RoleWe're seeking an experienced Bilingual Customer Engagement Representative to in Irving, Texas. As a key member of our Roadrunner's Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. Key ResponsibilitiesAs a Bilingual Customer Engagement Representative, you'll be responsible for:* Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.* Processing phone payments and communicating with customers to ensure a seamless experience. * Conducting outbound customer interview calls to gather information and resolve customer concerns. * Communicating and resolving customer issues via online chat channel, providing timely and effective solutions. * Resolving common customer concerns regarding their powersports loan, including answering questions and addressing issues in a professional and courteous manner. * Meeting monthly productivity and quality goals, ensuring high levels of customer satisfaction and loyalty.* Complying with all federal and state-specific laws that regulate collections and servicing activities. RequirementsTo be successful in this role, you'll need:* A high school diploma or GED, with some college coursework a plus. * At least two years of customer service experience, preferably in auto finance or an installment loan portfolio. * Collection experience is a plus, but not required. * A working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).* Strong communication skills, both verbally and written, with the ability to communicate effectively with customers via phone and online chat. * Bi-lingual English/Spanish skills are a plus, but not required. * Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability. * A flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality. BenefitsAs a valued member of our team, you'll enjoy a range of benefits, including:* Robust health care plans, including medical, dental, and vision coverage.* Up to 20 days of paid time off (PTO), accrued annually. * Generous parental leave, with a focus on supporting our employees' work-life balance. * A retirement plan (401k) with company match, helping you plan for your future. * Educational assistance and tuition reimbursement up to $3,000 per year, supporting your ongoing education and career development. * Powersports safety benefits, ensuring your safety and well-being while on the job. * Gympass wellness benefits, promoting a healthy and active lifestyle.Work Environment and Company CultureAt blithequark, we're committed to creating a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed. Our company culture is built on a foundation of teamwork, innovation, and customer service excellence, with a focus on continuous learning and growth. Why Join blithequark? As a leading player in the industry, we offer a range of opportunities for career growth and development, with a focus on supporting our employees' ongoing education and training.Our company culture is built on a foundation of teamwork, innovation, and customer service excellence, with a focus on continuous learning and growth. If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. Equal Employment Opportunityblithequark is an equal opportunity employer, committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Ready to take the next step in your career? to at blithequark and become a part of our mission to revolutionize the way people experience recreational purchases.