Experienced Air Services Customer Care and Ticketing Agent for Exceptional Travel Experiences

Welcome to blithequark: Where Passion Meets Excellence in Travel Imagine being part of a dynamic team that is revolutionizing the travel industry with its commitment to exceptional service and unparalleled travel experiences. At blithequark, we are dedicated to providing our members with seamless and personalized travel solutions, and we are seeking a highly experienced Air Services Customer Care and Ticketing Agent to. As a key member of our Air Services team, you will play a vital role in supporting our members with their airline ticketing needs, ensuring that every travel experience is nothing short of extraordinary. About the Role: Air Services Customer Care and Ticketing Agent In this exciting role, you will be responsible for providing expert advice and support to our members on all aspects of air travel, from booking and ticketing to exchanges and refunds. Your extensive knowledge of airline procedures, fare rules, and industry regulations will be essential in navigating complex travel transactions and ensuring that our members receive the best possible service. As a skilled customer service professional, you will be adept at handling multiple priorities, working independently, and collaborating with our back-office team to resolve any discrepancies or issues that may arise. Key Responsibilities: Assist members with air transactions in our air booking tool, advising on fare rules and penalties, and guiding them through exchanges and schedule changes for bookings Provide essential member support and training, including online tools and booking hotels and cars Handle complex air travel transactions, including exchanges, refunds, and reissues Offer expert advice on fare rules, penalties, and schedule changes, ensuring that our members are fully informed and empowered to make the best travel decisions Adhere to company procedures in ticketing PNRs, utilizing tools, productivity, and accuracy of work, and maintain the highest standards of quality and efficiency Monitor, respond to, and resolve support requests via live chat, email, and phone, providing timely and effective solutions to our members' queries and concerns Review international itineraries and add commission contracts, ensuring that all travel arrangements are accurately documented and processed Assist the back office in reconciling any discrepancies on daily reports, maintaining the integrity and accuracy of our financial records Stay updated on airline procedures and industry regulations, ensuring that our members receive the most current and relevant information and advice Essential Qualifications and Skills: To succeed in this role, you will need to possess a unique blend of technical expertise, customer service skills, and industry knowledge. The following qualifications and skills are essential: 3-5 years of experience in the travel industry, with a strong background in GDS systems, including Worldspan, Sabre, TRIO, and Agent Air Strong customer service and support skills, with excellent communication and interpersonal skills Experience booking international and domestic travel, with a thorough understanding of airline procedures and industry regulations Ability to multitask and prioritize in a fast-paced environment, with a high degree of accuracy and attention to detail Proficiency in using a CRM and documenting customer activity, with a strong focus on data-driven decision making Ability to work independently and as part of a team, with a collaborative and flexible approach to achieving common goals Preferred Qualifications and Skills: While the following qualifications and skills are not essential, they are highly desirable and will be considered an asset in this role: Experience working in a similar role, with a proven track record of success in air services customer care and ticketing Advanced knowledge of airline procedures and industry regulations, with a strong understanding of fare rules and penalties Proficiency in multiple GDS systems, with the ability to adapt to new technologies and systems Strong analytical and problem-solving skills, with the ability to think critically and creatively Excellent time management and organizational skills, with the ability to prioritize multiple tasks and deadlines Career Growth and Development Opportunities: At blithequark, we are committed to the growth and development of our team members, and we offer a range of opportunities for professional development and advancement. As an Air Services Customer Care and Ticketing Agent, you will have the opportunity to: Set your own monthly goals aligned with our ambitious strategy, with regular feedback and coaching from your manager Participate in ongoing training and development programs, with access to industry-leading tools and technologies Collaborate with our dynamic team of travel professionals, with opportunities for knowledge sharing and cross-functional learning Take on new challenges and responsibilities, with a focus on continuous learning and growth Contribute to the development of our air services team, with opportunities for leadership and mentorship Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the following values: Fundamental optimism, with a passion for the travel industry and a commitment to delivering exceptional service World-class work, with a focus on quality, efficiency, and innovation Kindness, empathy, and respect, with a strong emphasis on building strong relationships with our members and colleagues A willingness to learn, adapt, and grow, with a focus on continuous improvement and development A commitment to making the complex simple, with a focus on streamlining processes and improving the travel experience Compensation, Perks, and Benefits: At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These include: Employer-sponsored medical and dental insurance, with employee contribution Fully-funded life insurance and long-term disability insurance Optional employee-paid vision insurance and short-term disability insurance 401(k) with up to 4% company match Paid time off and company holidays, with additional time off for your birthday and work anniversary Discount travel program, with opportunities to explore new destinations and experience the blithequark difference Conclusion: If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for the role of Air Services Customer Care and Ticketing Agent at blithequark. With your expertise and our commitment to excellence, we can deliver truly exceptional travel experiences that exceed our members' expectations. Join our dynamic team today and take the first step towards a rewarding and challenging career in air services customer care and ticketing.