Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage at blithequark

Are you a customer-focused professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy the challenge of troubleshooting technical issues? If so, we invite you to join blithequark as a Customer Support Specialist, providing expert assistance to healthcare professionals using our innovative scheduling software. About blithequarkblithequark is a leading provider of healthcare-focused software solutions, dedicated to empowering medical professionals with cutting-edge tools and exceptional support.Our mission is to revolutionize the way healthcare teams manage their schedules, patients, and resources. As a Customer Support Specialist at blithequark, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth. Key ResponsibilitiesAs a Customer Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely, professional, and empathetic support. Your key responsibilities will include:* Responding promptly to customer inquiries via email (ticket system) and phone, providing clear and concise solutions to technical issues* Troubleshooting complex technical problems, identifying root causes, and implementing effective resolutions or escalating when necessary* Maintaining a strong understanding of our product offerings and updates, staying up-to-date on new features and enhancements* Documenting support issues and resolutions accurately in our CRM/ticketing system, ensuring seamless knowledge sharing and improvement* Collaborating with the internal team to relay customer feedback and identify opportunities for improvementRequirementsTo succeed in this role, you will need to possess the following skills and qualifications:* Tech-savvy and eager to learn new software tools, with a willingness to adapt to our product offerings and updates* Excellent written and verbal communication skills (English - native or bilingual), with the ability to communicate complex technical information in a clear and concise manner* Calm, patient, and resourceful, with the ability to remain composed under pressure and handle challenging customer interactions* Prior experience in customer support, helpdesk, or SaaS environments is preferred, with a strong understanding of technical troubleshooting and problem-solving* Familiarity with the healthcare industry or hospital operations is a plus, with a deep appreciation for the unique challenges and opportunities in this sector* Ability to work independently and manage time efficiently during evening and weekend shifts, with a strong sense of self-motivation and disciplineBenefitsAs a Customer Support Specialist at blithequark, you can expect a competitive hourly compensation rate based on your experience, as well as a range of benefits and perks that support your personal and professional growth.These include:* Fully remote work environment, allowing you to work from the comfort of your own home or office* Supportive and mission-driven team culture, with a focus on collaboration, innovation, and customer satisfaction* Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company, with access to ongoing training and development opportunities* Flexible scheduling to accommodate your needs, with a focus on evening and weekend shifts to support our customersWhat We OfferAt blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering.As a Customer Support Specialist, you can expect:* A dynamic and fast-paced work environment, with opportunities to learn and grow in a rapidly evolving industry* A collaborative team culture, with regular check-ins, feedback, and recognition* Access to ongoing training and development opportunities, with a focus on technical skills, customer service, and industry knowledge* A competitive compensation package, with opportunities for growth and advancement based on performanceIf you are a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we invite you to apply for the Customer Support Specialist role at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.