Customer Service Representative for Hospitality Business - Part-time, Flexible Schedule

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a dedicated and detail-oriented Customer Service Representative to on a part-time basis, working 3 days a week with flexible days. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers via phone and text, while also managing the crew's schedules and responding to guest reviews.About blithequarkblithequark is a dynamic and innovative company that is revolutionizing the hospitality industry with its cutting-edge technology and exceptional customer service. Our mission is to provide unparalleled experiences for our customers, and we're looking for like-minded individuals to. As a Customer Service Representative, you will be part of a collaborative and supportive environment where you can grow and develop your skills. Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for the following key tasks:### Customer Support* Handle 15-25 calls per day, averaging 6 minutes per call, to provide exceptional service to our customers.* Respond to text messages and resolve customer inquiries promptly, ensuring that every customer receives accurate and timely information. * Provide accurate information and support to customers regarding services and general inquiries, demonstrating a deep understanding of our products and services. * Troubleshoot any issues and escalate when necessary, working closely with internal teams to resolve complex problems. ### Administrative Tasks* Create and manage the crew's weekly schedules, ensuring that all shifts are covered and any last-minute changes are addressed in a timely manner.* Monitor the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed, promoting a positive and supportive team culture. * Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members. * Respond to guest reviews, ensuring professional and courteous communication at all times, and using feedback to improve our services and products. ### QualificationsTo succeed in this role, you will need to possess the following qualifications:* Excellent verbal and written communication skills: You will be the face of blithequark, and your communication skills will be essential in providing exceptional customer service.* Ability to multitask and prioritize tasks effectively: You will be handling multiple calls and tasks simultaneously, and your ability to prioritize and manage your time will be critical. * Strong problem-solving skills and ability to remain calm under pressure: You will be working in a fast-paced environment where no two days are the same, and your ability to think critically and remain calm under pressure will be essential. * Proficient in using email, messaging apps, and phone systems: You will be using a range of technology to communicate with customers and internal teams, and your proficiency in these systems will be essential.* Ability to manage time effectively and work independently: You will be working remotely, and your ability to manage your time and work independently will be critical. ### Work EnvironmentAs a remote position, you will be working from the comfort of your own home, but you must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. ###Compensation and Benefits*$150/day: You will be compensated at a rate of $150 per day, with the potential for overtime.* Flexible schedule: You will have the flexibility to choose your own schedule, working 3 days a week with flexible days. * Work from home: You will be able to work from the comfort of your own home, with a reliable internet connection and a quiet workspace. * Career growth opportunities: blithequark is a dynamic and innovative company that is committed to the growth and development of its employees. You will have opportunities to learn and grow with the company, and to take on new challenges and responsibilities.###If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this role. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Expected Hours: 36 hours per weekPay: $150.00 per dayJob Type: Part-timeBenefits: Flexible schedule, work from homeShift: 12 hour shift, day shiftWork Location: Remote