Customer Service Communications Consultant – Strategic Communications Expert for Front-Line Teams at blithequark

Are you a creative and analytical professional with a passion for crafting compelling communication strategies that drive results? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Customer Service Communications Consultant, where you'll play a pivotal role in enhancing the experience of our front-line customer service teams and partner organizations. About blithequarkblithequark is a leading innovator in the telecommunications industry, dedicated to delivering exceptional customer experiences through cutting-edge technology and innovative solutions.Our team of experts is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that fosters collaboration, creativity, and growth. As a Customer Service Communications Consultant, you'll be part of a dynamic team that's shaping the future of customer service and communication. ResponsibilitiesAs a Customer Service Communications Consultant at blithequark, you'll be responsible for designing and delivering effective communication strategies that keep our front-line teams informed and engaged.Your creativity and analytical skills will be put to the test as you develop compelling communication campaigns and ensure that messaging is impactful and actionable. Some of your key responsibilities will include:* Designing copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners* Working with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar* Building strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands* Partnering to develop our new customer service communications playbook* Driving a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon* Managing our communications scorecard and a method to track impressions, engagement, and action by medium and channel to make effective enhancements to our approach* Creating and delivering compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites* Overseeing our communication tools and acting as the voice of the partner and agent to ensure our communications tools, protocols, and methods are effectiveRequirementsTo be successful in this role, you'll need to have:* Four or more years of relevant experience, demonstrated through work experience and/or military experience* A strong understanding of communication strategies and tactics* Excellent writing, editing, and design skills* Ability to work effectively in a fast-paced environment* Strong analytical and problem-solving skills* Excellent interpersonal and communication skills* Ability to build strong relationships with stakeholders at all levelsNice-to-HavesWhile not required, experience in the following areas would be a plus:* Leading a team* Critical leadership skills such as planning, prioritization, communication, and project managementBenefitsAs a valued member of the blithequark team, you'll enjoy a comprehensive benefits package that includes:* 401(k) plan with company match* Adoption assistance* Health insurance* Paid time off* Parental leave* Tuition reimbursementWhat We OfferAt blithequark, we're committed to creating a work environment that fosters collaboration, creativity, and growth.As a Customer Service Communications Consultant, you'll have the opportunity to:* Work with a talented team of experts in the telecommunications industry* Develop and implement innovative communication strategies that drive results* Build strong relationships with stakeholders at all levels* Enjoy a comprehensive benefits package that supports your well-being and career growth* Participate in ongoing training and development opportunities to enhance your skills and knowledgeIf you're a creative and analytical professional with a passion for crafting compelling communication strategies, we invite you to apply for the Customer Service Communications Consultant role at blithequark.Please submit your resume and a cover letter that highlights your experience and qualifications for the position. We can't wait to hear from you! Why Join blithequark? At blithequark, we're passionate about creating a work environment that fosters collaboration, creativity, and growth. Our team of experts is dedicated to delivering exceptional customer experiences through cutting-edge technology and innovative solutions. As a Customer Service Communications Consultant, you'll be part of a dynamic team that's shaping the future of customer service and communication.Our CultureOur culture is built on a foundation of collaboration, creativity, and growth. We believe in empowering our team members to take ownership of their work and to make a meaningful impact on our customers and the industry. We're committed to creating a work environment that's inclusive, diverse, and supportive, where everyone has the opportunity to thrive. Our Benefits As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package that includes:* 401(k) plan with company match* Adoption assistance* Health insurance* Paid time off* Parental leave* Tuition reimbursementOurCareer Growth Opportunities At blithequark, we're committed to helping our team members grow and develop their careers.We offer ongoing training and development opportunities, as well as mentorship and coaching to help you achieve your goals. Whether you're looking to advance in your current role or transition to a new one, we're here to support you every step of the way. Our Work EnvironmentOur work environment is designed to foster collaboration, creativity, and growth. We have a state-of-the-art office space that's equipped with the latest technology and amenities. Our team members enjoy a flexible work schedule, with the option to work from home or in the office.We also offer a range of wellness programs and activities to help you maintain a healthy work-life balance. OurCompensation and Perks As a valued member of the blithequark team, you'll enjoy a competitive compensation package that includes:* A salary that's commensurate with your experience and qualifications* A comprehensive benefits package that includes health insurance, paid time off, and parental leave* A 401(k) plan with company match* Adoption assistance* Tuition reimbursement* A range of perks and incentives, including flexible work arrangements, wellness programs, and professional development opportunities If you're a creative and analytical professional with a passion for crafting compelling communication strategies, we invite you to apply for the Customer Service Communications Consultant role at blithequark.Please submit your resume and a cover letter that highlights your experience and qualifications for the position. We can't wait to hear from you!