Experienced Global Customer Solutions Specialist – bolthires (Remote) US

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark's Global Customer Solutions team, where you'll have the opportunity to make a real impact on the lives of millions of customers worldwide. As a leading global airline, blithequark is committed to connecting people and uniting the world. With a presence in hundreds of locations worldwide, we serve millions of customers with a diverse and inclusive workforce that values diversity, equality, and inclusivity.Our team is dedicated to fostering an environment where employees can thrive and contribute to our mission of uplifting communities and providing exceptional service. Job Summary:As a Specialist in Global Customer Solutions at blithequark, you will play a crucial role in ensuring high-profile customer issues are addressed promptly and effectively. You will collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience.If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you. Key Responsibilities:* Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, driving continuous improvement and process enhancements.* Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a culture of collaboration and shared knowledge. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring seamless communication across departments. * Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer service. * Offer subject matter expertise and escalation support to team members and external contact center groups, empowering them to deliver exceptional customer experiences.Required Skills andQualifications:* Minimum two years of operational or contact center experience, with a proven track record of delivering exceptional customer experiences. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a focus on driving continuous improvement and process enhancements. * Proven analytical skills and attention to detail, with the ability to conduct root cause analysis and provide actionable recommendations.* Proficiency in email applications and bolthires Office products, with the ability to adapt to new technologies and systems. * Legal authorization to work in the United States without sponsorship, ensuring compliance with all relevant laws and regulations. * Experience with highly complex cases and customer service escalations, with a focus on delivering exceptional customer experiences in high-pressure situations. PreferredQualifications:* Bachelor degree in English, Journalism, or related field, with a focus on communication, writing, or customer service.* Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse linguistic and cultural backgrounds. * Knowledge of blithequark policies, procedures, and initiatives, with a focus on delivering exceptional customer experiences and driving business growth. * Experience in the airline industry, with a proven track record of delivering exceptional customer experiences and driving business growth. Working Hours:This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment.As a member of our Global Customer Solutions team, you'll have the flexibility to work from anywhere, at any time, as long as you're able to meet the needs of our customers and stakeholders. Benefits:* Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. * Bonus eligibility, with a focus on recognizing and rewarding exceptional performance and contributions. * Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring the well-being and security of our employees and their families.* Parental leave and employee assistance program, with a focus on supporting the needs of our employees and their families. * Commuter benefits and flight privileges, with a focus on making it easy and convenient for our employees to get to work and enjoy their benefits. * Paid holidays and time off, with a focus on ensuring our employees have the time and resources they need to recharge and refocus. * 401(k) plan with employee and company contribution opportunities, with a focus on helping our employees build a secure financial future.Why Join blithequark:At blithequark, you'll be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join us today and become a part of a team that's changing the way the world travels. Interested candidates should submit their resumes and cover letters through the blithequark careers website. We value diverse experiences and encourage all qualified individuals to apply.As an equal opportunity employer, we foster an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Check More Jobs