Customer Service Agent – Level 1: Delivering Compassionate Care to Patients and Families

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark, a specialized medical contact center dedicated to helping our partners communicate with the patients they serve. As a Customer Service Agent – Level 1, you will play a vital role in ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. About blithequark At blithequark, we pride ourselves on creating a positive, supportive culture for both our team and our clients. Our core values of empathy, accuracy, professionalism, and ethical behavior guide everything we do. We believe that people serving people is not just a motto, but a way of life. As we continue to grow and expand our services, we are seeking a skilled Customer Service Agent – Level 1 to and help us deliver outstanding service to our patients and families. Job Overview As a Level 1 Agent, your role will be to efficiently and empathetically answer patient phone calls and, when necessary, relay accurate messages to healthcare providers. You will be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. Your primary responsibilities will include: * Answering patient calls promptly and relay messages accurately and efficiently * Demonstrating core values such as professionalism, empathy, and respect with every interaction * Maintaining HIPAA compliance and following cybersecurity protocols to safeguard patient and company information * Collaborating with your team and management to create a positive work environment and culture * Utilizing our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately * Helping improve customer satisfaction by meeting performance metrics and exceeding customer expectations Key Responsibilities * Answer patient calls promptly and relay messages accurately and efficiently * Demonstrate core values such as professionalism, empathy, and respect with every interaction * Maintain HIPAA compliance and follow cybersecurity protocols to safeguard patient and company information * Collaborate with your team and management to create a positive work environment and culture * Utilize our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately * Help improve customer satisfaction by meeting performance metrics and exceeding customer expectations Qualifications * Strong communication and active listening skills * Medical terminology knowledge is a plus * Ability to work one summer holiday and one winter holiday * Ability to multitask * Basic computer skills and troubleshooting knowledge * Experience in customer service, with a proven ability to handle high call volumes * Ability to follow detailed procedures and protocols while adapting to frequent protocol changes * Must possess strong problem-solving skills and a keen attention to detail * Ability to stay calm, empathetic, and emotionally stable during stressful situations * Knowledge of HIPAA regulations/compliance or willingness to learn and strictly adhere to them * A positive, optimistic attitude and a desire to grow with the company * Punctuality and adherence to the company's attendance policies is essential Why Join blithequark? * Growth Opportunities: Performance excellence leads to increased responsibility and career advancement * Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration * Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices * Flexible schedule opportunities. We operate 24/7/365. * Possible hybrid opportunities after training will be performance based What We Offer * Competitive salary and benefits package * Comprehensive training program to ensure your success * Opportunities for career advancement and growth * Collaborative and supportive work environment * Flexible scheduling to accommodate your needs * Recognition and rewards for outstanding performance If you have the drive to help people, are detail-oriented, and are looking for an opportunity to grow in a customer-service based environment, we'd love to hear from you! Please submit your resume in PDF format ONLY to. We look forward to hearing from you and exploring how you can at blithequark. Note: Salaries may be shown on independent job search websites and reflect various market averages. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. and Help Us Continue to Deliver Outstanding Service!