Customer Service Account Associate - Springfield

Join blithequark, a dynamic and innovative company that's revolutionizing the way people live, work, and communicate. As a Customer Service Account Associate, you'll be at the forefront of delivering exceptional customer experiences, building strong relationships, and driving business growth. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to learn and grow, this role is perfect for you. About blithequarkAt blithequark, we're committed to empowering our employees to be their best selves.Our Total Rewards Package is designed to support your financial well-being, career growth, and work-life balance. With a competitive base salary, comprehensive benefits, and opportunities for professional development, you'll feel valued and supported every step of the way. Job ResponsibilitiesAs a Customer Service Account Associate, you'll be responsible for:* Providing effective and timely resolution of various customer inquiries and concerns* Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances* Delivering exceptional customer service using resource documentation for reference and the automated and training tools provided* Meeting department productivity and quality standards* Approaching each call with a can-do mindset and treating each customer with respect, courtesy, and a genuine desire to help* Completing training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert roleEducation and Experience* High School Diploma/GED (Required)* 6 months customer service experience preferred (Preferred)Knowledge, Skills, and Abilities* Ability to work efficiently with multiple applications and computer screens simultaneously (Required)* Windows (bolthires Word, Excel, and PowerPoint preferred) (Preferred)Licenses and Certifications* At least 18 years of age* Legally authorized to work in the United StatesTravel and Work Environment* Travel Required (Yes/No): No* DOT Regulated Position (Yes/No): No* Safety Sensitive Position (Yes/No): NoCompensation and Benefits* Hourly Base Pay: $20.00* All employees at blithequark are guaranteed to earn $20/hour inclusive of base pay and incentives* Annual Stock Grant: As an employee-owned company, you'll be eligible for an annual stock grant, giving you a stake in our success* Comprehensive Benefits Package: Enjoy medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays, plus many more benefitsCareer Growth and Development* Never stop growing!As part of the blithequark team, you'll have access to training, development opportunities, and a supportive environment that encourages growth and learning* Join a company that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels valued and respectedEqual Opportunity Employerblithequark is an Equal Opportunity Employer. We're committed to creating a workplace that's inclusive, diverse, and free from discrimination. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.Accommodations for Individuals with DisabilitiesIf you're an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Ready to join a dynamic and innovative company that's changing the game?to become a Customer Service Account Associate at blithequark! Why Choose blithequark? * Competitive base salary and comprehensive benefits package* Opportunities for professional growth and development* Collaborative and supportive work environment* Commitment to diversity, equity, and inclusion* Employee-owned company with a stake in our success What We Offer * Medical, dental, and vision insurance* Flexible spending account* 401(k) and employee stock grants* Paid time off and up to 12 paid holidays* Annual Stock Grant* Mobile service & home internet discounts* Pet insurance* Commuter and transit programs* And many more benefits!! If you're passionate about delivering exceptional customer experiences, building strong relationships, and driving business growth, we want to hear from you! to become a Customer Service Account Associate at blithequark and join a dynamic and innovative company that's changing the game!