Experienced Customer Service Phone Representative – Fitness Service and Sales Department

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department as a remote in-home representative. As a key member of our team, you will be responsible for providing top-notch service to our customers, resolving their inquiries, and setting appointments.If you're a self-motivated individual with excellent communication skills and a knack for building rapport with customers, we encourage you to apply for this exciting opportunity. About blithequarkAt blithequark, we're committed to providing an exceptional customer experience that sets us apart from the competition. Our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at our top level of excellence have driven our employees to achieve the ultimate communication experience with our callers.We're a growing company that values innovation, creativity, and employee growth, and we're looking for like-minded individuals to. Job SummaryAs a Customer Service Phone Representative, you will be the first point of contact for our customers, providing them with accurate and helpful information, resolving their inquiries, and setting appointments. You will work from the comfort of your own home, using our state-of-the-art technology to stay connected with our customers and team members. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Responsibilities* Deliver exceptional service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner* Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service* Make outbound appointment setting calls from already generated inquiries* Maintain accurate and useful database records* Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls* Perform basic account maintenance activities* Meet Quality Assurance Requirements and other key performance metricsEssential Duties and Responsibilities* Have a designated and approved in-home workspace* Have a secondary work place in case your approved home space has technical difficulties* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet* Receive inbound calls* Place outbound follow-up calls* Answer SMS messages* Answer questions about the product details, the company, and issues about accounts for the customersSpecific Knowledge, Skills and Abilities* Excellent interpersonal, written, and oral communication skills* Ability to type 40 wpm+* Ability to work on a computer for extended hours as scheduled* Ability to speak on the phone and send follow-up emails for extended hours as scheduled* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone* Previous call center experience preferred* Ability to learn and navigate new software quickly* Previous telesales experience a plus, but not required* Fitness industry experience a PLUS!What We Offer* Competitive Base Wages* Group Healthcare Plan* Paid Time Off* Company Training* CareerAdvancement Opportunities* Great Incentive Program to boost your drive and eagerness to do a great job* Fitness Reimbursement Program to promote health* Career development programs to nurture your skills and abilities in a growing companyWork Environment and CultureAt blithequark, we're committed to creating a fun and upbeat atmosphere that encourages collaboration, creativity, and employee growth.Our remote work environment allows you to work from the comfort of your own home, using our state-of-the-art technology to stay connected with our customers and team members. We're a growing company that values innovation, creativity, and employee growth, and we're looking for like-minded individuals to. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to.We can't wait to hear from you! Equal Opportunity Employerblithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.