Experienced Customer Support Associate (Mandarin) – Supply Chain Sustainability Expert

Are you passionate about delivering exceptional customer experiences and contributing to a more sustainable future? Do you possess excellent communication skills in Mandarin and a strong understanding of supply chain operations? If so, we invite you to join blithequark, a leading solution for supply chain sustainability, as a Customer Support Associate (Mandarin). About blithequark At blithequark, we're dedicated to empowering businesses to make a positive impact on the environment and society. Our innovative solutions help companies navigate the complexities of supply chain sustainability, ensuring that their operations are not only efficient but also responsible. As a Customer Support Associate (Mandarin), you'll play a vital role in helping us achieve our mission by providing top-notch support to our clients and suppliers. Key Responsibilities As a Customer Support Associate (Mandarin), your primary responsibilities will include: * Communicating with suppliers and clients in Mandarin to gather compliance information and resolve any issues that may arise * Providing exceptional customer service to ensure a positive experience for our clients * Collaborating with internal teams to identify and address potential supply chain risks and opportunities * Developing and maintaining strong relationships with suppliers and clients to foster a culture of trust and cooperation * Staying up-to-date on industry trends and best practices in supply chain sustainability to provide informed support to our clients * Participating in training and development programs to enhance your skills and knowledge in supply chain operations and sustainability Essential Qualifications To succeed in this role, you'll need: * Great verbal and written communication skills in English, with proficiency in Mandarin (verbal and written) being mandatory * A Bachelor's Degree or Higher Diploma from a recognized learning institution * 1 year of related work experience in administration, call centre representation, hospitality, or a similar field * Computer proficiency using MS Office Suite and Google Applications * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines Preferred Qualifications While not required, the following qualifications would be an asset: * Proficiency in Japanese or Korean language * Experience working in a supply chain or logistics environment * Knowledge of sustainability principles and practices * Familiarity with industry-specific software and systems Skills and Competencies To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and suppliers * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Strong attention to detail and accuracy, with the ability to maintain high standards of quality and service * Ability to adapt to changing priorities and deadlines, with a flexible and responsive approach to work Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate (Mandarin), you'll have access to: * Comprehensive training and development programs to enhance your skills and knowledge in supply chain operations and sustainability * Opportunities for career advancement and professional growth within the company * A collaborative and supportive work environment that encourages innovation and creativity * Regular feedback and coaching to help you achieve your goals and develop your skills Work Environment and Company Culture At blithequark, we're proud of our remote-first work model, which allows our employees to work from anywhere and maintain a healthy work-life balance. Our company culture is built on the values of: * Collaboration and teamwork * Innovation and creativity * Sustainability and social responsibility * Excellence and quality * Respect and inclusivity Compensation, Perks, and Benefits As a Customer Support Associate (Mandarin) at blithequark, you'll enjoy: * A competitive base salary * A corporate bonus program * Comprehensive benefits packages (details vary by country) * Life leave days * Vacation time that increases with tenure * Retirement savings options * Professional development days * Flexible work options * Volunteer days * Opportunities to get involved in corporate giving initiatives Conclusion If you're passionate about delivering exceptional customer experiences and contributing to a more sustainable future, we invite you to join blithequark as a Customer Support Associate (Mandarin). With your skills, experience, and passion for supply chain sustainability, you'll be an invaluable asset to our team. to take the first step towards a rewarding and challenging career with blithequark.