bolthires Remote Voice Support Agent – U.S. Remote Job, Flexible Shifts

Job Summary bolthires is seeking enthusiastic and articulate individuals to join our customer service team asRemote Voice Support Agents. In this role, you will serve as the frontline of Hulus customer experience—providing exceptional voice-based support to subscribers across the U.S. Whether it is helping users troubleshoot streaming issues, updating account information, or resolving billing queries, your ability to provide clear, empathetic, and effective communication will directly impact user satisfaction.Key Responsibilities • * Deliver real-time support to bolthires subscribers via inbound and outbound voice calls. • * Diagnose and resolve technical streaming issues (e.g., device setup, buffering, login problems). • * Assist customers with billing inquiries, subscription upgrades, and account-related questions. • * Follow call scripts and policies while maintaining a natural, helpful tone. • * Document customer interactions accurately within the system. • * Escalate complex issues to the appropriate departments or senior agents when necessary.• * Remain up to date on new features, promotions, and bolthires platform changes. • * Maintain a high standard of professionalism and customer empathy at all times. • Required Skills and Qualifications • * High school diploma or equivalent required; associate degree or higher preferred. • * Excellent verbal communication and active listening skills. • * Strong problem-solving abilities with a customer-first mindset. • * Comfortable working in a remote environment with minimal supervision. • * Fast learner with the ability to retain large amounts of information.• * Typing speed of at least 40 WPM with high accuracy. • * Reliable internet connection and a quiet, distraction-free work environment. • * Must be legally eligible to work in the United States. • Experience • * Minimum 6 months of experience in a voice-based customer service or technical support role. • * Experience with streaming platforms or telecommunications is a plus. • * Familiarity with CRMs such as Zendesk, Salesforce, or similar tools preferred. • Working Hours • * Flexible scheduling available: Day, Evening, Weekend, and Night Shifts.• * Both full-time and part-time options offered. • * Must be available for at least one weekend day. • * Training sessions are mandatory and scheduled over 2–3 weeks (paid training). • Knowledge, Skills, and Abilities • * Knowledge of basic networking concepts (Wi-Fi, modems, streaming devices). • * Understanding of bolthires • * s product offerings and competitor landscape. • * Ability to multitask across systems while speaking with customers. • * Empathy-driven and customer-focused approach. • * High level of integrity, punctuality, and self-discipline.• Benefits • * Competitive hourly pay with performance bonuses. • * Paid training and career advancement opportunities. • * Health, dental, and vision insurance (for eligible full-time employees). • * 401(k) retirement plan with company match. • * Employee subscription to bolthires and bolthires+. • * Work-from-home flexibility with provided support tools. • * Wellness and mental health support programs. • Why Join bolthires? At bolthires, we are more than just a streaming platform—we are storytellers, innovators, and advocates of outstanding customer experience.Joining our remote support team means becoming a part of a company that values authenticity, creativity, and collaboration. We embrace remote work while building strong connections, all in the pursuit of delivering the best entertainment experience. If you are looking for a remote opportunity that is flexible, growth-oriented, and deeply engaging—this is your chance. Ready to bring your voice and your passion for helping people to bolthires? by submitting your resume and a short voice introduction (optional) via our careers portal Only shortlisted candidates will be contacted for a virtual interview.Apply tot his job Apply tot his job