Technical Content Designer, Customer Service – Revolutionizing Global Entertainment with Exceptional Support

Are you a creative and technical wordsmith with a passion for crafting engaging content that simplifies complex issues? Do you thrive in fast-paced environments where innovation and collaboration drive success? If so, we invite you to join blithequark's Global Customer Service organization as a Technical Content Designer, where you'll play a pivotal role in shaping the future of global entertainment. At blithequark, we're redefining the way people enjoy entertainment by providing an unparalleled streaming experience.With over 278 million paid memberships in over 190 countries, our members rely on us for top-notch content, and our Customer Service organization is dedicated to delivering exceptional interactions that exceed their expectations. As a Technical Content Designer, you'll join our Customer Service Content Strategy team, working closely with program managers, visual designers, and cross-functional partners to create and manage content that empowers our members and customer service agents. About blithequarkblithequark is a global entertainment leader, committed to pushing the boundaries of innovation and creativity.Our mission is to provide an unparalleled streaming experience that delights our members worldwide. With a culture that values diversity, inclusivity, and employee growth, we're dedicated to fostering a work environment that inspires collaboration, creativity, and excellence. The RoleAs a Technical Content Designer, you'll be responsible for leading large complex editorial projects, creating and editing Customer Service content, and ensuring consistent content style, tone, and format meet the evolving expectations of a global audience.You'll partner closely with support operations, localization, legal, product design, and engineering teams to drive content strategy and deliver exceptional support experiences. Responsibilities* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting* Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials* Ensure consistent content style, tone, and format meet the evolving expectations of a global audience* Partner closely with support operations, localization, legal, product design, and engineering teams to drive content strategy and deliver exceptional support experiences* Create, maintain, and update style guides and editorial training* Leverage multiple data sources to provide data-driven analysis and content recommendationsQualifications* BS/BA degree* 5+ years of relevant experience in technical writing, editing, project management, and communications* Exceptional writing, editing, project management, and communications skills* Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience* Experience writing for different platforms, such as computer, mobile, or TV* Experience with information architecture and content management systems* Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environmentCompensation and BenefitsAt blithequark, we offer a comprehensive compensation structure that includes an annual salary, with the option to choose how much of your compensation you want in salary versus stock options.Our compensation range for this role is $50,000 - $190,000. We also provide a range of benefits, including:* Health Plans* Mental Health support* 401(k) Retirement Plan with employer match* Stock Option Program* Disability Programs* Health Savings and Flexible Spending Accounts* Family-forming benefits* Life and Serious Injury Benefits* Paid leave of absence programs* Flexible time off for full-time salaried employeesWork Environment and Cultureblithequark is a unique culture and environment that values diversity, inclusivity, and employee growth.We're committed to fostering a work environment that inspires collaboration, creativity, and excellence. Our teams are passionate about delivering exceptional support experiences, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive. Why Join blithequark? * Be part of a global entertainment leader that's shaping the future of streaming* Collaborate with talented teams to deliver exceptional support experiences* Enjoy a comprehensive compensation structure and benefits package* Work in a fast-paced environment that's constantly evolving and innovating* Develop your skills and expertise in technical content design and customer service* Join a culture that values diversity, inclusivity, and employee growthIf you're a creative and technical wordsmith with a passion for crafting engaging content that simplifies complex issues, we invite you to apply for this exciting opportunity.Please through our website, and of talented professionals who are shaping the future of global entertainment. ! Equal Opportunity Employerblithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.