Experienced Customer Support Agent – Travel Industry Expertise (Remote Night Shift)

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you have a knack for navigating complex travel management systems and a flair for communication? If so, we invite you to join our dynamic team at blithequark, a pioneering company revolutionizing the travel industry with innovative solutions. About blithequarkAt blithequark, we're on a mission to empower 1 billion business travelers to plan and re-plan their trips with ease, leveraging automation to transform the travel management landscape.Our fast-growing environment is characterized by a collaborative and supportive atmosphere, where your contributions are valued and your growth is encouraged. As a remote Customer Support Agent, you'll be part of a diverse team from around the world, working together to deliver outstanding support to our clients. The RoleAs a Customer Support Agent at blithequark, you'll play a vital role in providing 24/7 support to our clients, ensuring their needs are met with exceptional service. This is a full-time, remote position, allowing you to work from anywhere in the world.Shifts may include irregular working hours, depending on your time zone, offering flexibility and the opportunity to balance work with personal commitments. As a contractor, you'll enjoy a dynamic and flexible working arrangement, with the potential for career growth and development. Key Responsibilities* Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.* Collaborate with team members to ensure a seamless customer experience. * Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements* Minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluent in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking.* Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. Why Join blithequark? * Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement and professional development. * Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.* Competitive ContractorCompensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued and your growth is encouraged. What We Offer* A dynamic and fast-growing environment with opportunities for career advancement. * A remote work model, allowing you to work from anywhere in the world.* A multicultural team, creating a unique and inclusive workplace culture. * A comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-. * A collaborative and supportive work environment, where your contributions are valued. If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we invite you to. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We look forward to hearing from you and exploring how you can contribute to our team at blithequark.! Note:This job offer has been enriched by Jobgether.com and has a 77% flex score.