Experienced Freelance Chat/Email Customer Support Agent – Online Dating Platforms

At blithequark, we're revolutionizing the way people connect and interact with each other through our innovative social discovery platforms. As a global technology company, we're passionate about solving the problem of loneliness, isolation, and disconnection in the digital age. With a portfolio of 70 social discovery platforms and a commitment to investing in social discovery startups worldwide, we're shaping the future of social life and creating a new digital reality where people can thrive. Our team of over 1200 digital nomads works remotely from around the world, and we're looking for a talented and empathetic Freelance Chat/Email Customer Support Agent to join our ranks.As a key member of our support team, you'll play a vital role in ensuring our users have a positive and enjoyable experience on our online dating platforms. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are comfortable working in a fast-paced and dynamic environment, we want to hear from you. About blithequarkblithequark is a global technology company that's pushing the boundaries of social discovery and innovation. Our mission is to create a new digital reality where people can connect, communicate, and thrive in a world of artificial life forms and digital interactions.With a focus on AI, game mechanics, and video streaming, our social discovery platforms have captured the hearts of over 500 million people in 150 countries. We're committed to investing in social discovery startups worldwide and are proud to have invested in companies like Open AI, Patreon, and Coursera. Key ResponsibilitiesAs a Freelance Chat/Email Customer Support Agent, your primary responsibilities will include:* Responding to user emails and chats in a timely and professional manner* Addressing user inquiries, resolving issues, and providing helpful guidance* Assisting users with account-related concerns and general inquiries* Maintaining accurate records of user interactions and feedback for reporting purposes* Collaborating with other departments to escalate and resolve complex issues* Keeping up-to-date with our products and services to provide accurate information to users* Contributing to improving our knowledge base and customer support processes* Striving for continuous improvement in customer satisfaction and support qualityEssential QualificationsWe're looking for a candidate with:* Fluent written and spoken English (Spanish, Portuguese, Japanese, Chinese would be beneficial)* Strong written communication skills with an emphasis on clarity and empathy* Excellent problem-solving abilities and a first contact resolution mindset* Previous customer support or service experience (a must)* Basic knowledge of online dating platforms or related services (preferred)* Ability to work independently and as part of a team* Detail-oriented and highly organized* Comfortable working in a fast-paced and dynamic environment* Availability to work flexible hours, including evenings and weekends if requiredPreferred QualificationsWhile not essential, we'd love to see:* Experience working with online dating platforms or related services* Knowledge of AI, game mechanics, and video streaming* Familiarity with customer support software and tools* Certification in customer service or a related fieldWhat We OfferAs a Freelance Chat/Email Customer Support Agent at blithequark, you'll enjoy:* A fully remote position with flexible working hours* 4 different shifts to choose from in European time zone - morning, day, evening, night* Piece-RateCompensation: a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle* As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best* A collaborative and inclusive work environment* Training and development programs to enhance your skills* The chance to make a positive impact on people's lives by helping them find meaningful connectionsIf you're passionate about delivering exceptional customer service and are excited about the opportunity to, please through our website.We can't wait to hear from you!