Strategic Customer Success Manager (Global Customer Success Retention) at blithequark

Are you a seasoned professional with a passion for building long-lasting relationships and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a global leader in the IT industry, as our Strategic Customer Success Manager. About blithequarkblithequark is a cutting-edge technology company that has revolutionized the digital marketing landscape with its innovative platform. Our mission is to empower businesses to succeed in the ever-evolving digital world by providing them with the tools and expertise they need to thrive.We're a team of passionate, forward-thinking individuals who are dedicated to making a meaningful impact on the lives of our customers and the world at large. The RoleAs our Strategic Customer Success Manager, you will play a critical role in driving customer retention and growth by building and nurturing strong relationships with key stakeholders. You will be the trusted advisor to our customers, offering strategic recommendations on how to leverage our platform for maximum impact. Your expertise will be sought after by marketing operations teams and senior marketing executives, who will rely on you to help them achieve their business objectives.Key Responsibilities* Strategic Account Management: Develop and maintain strong relationships with key stakeholders, including marketing operations teams and senior marketing executives. Provide strategic recommendations on how to leverage blithequark's platform for maximum impact. * Renewals & Retention: Drive high customer retention and renewal rates by ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations.* Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value blithequark drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance. * Quarterly Business Reviews: Conduct regular business reviews to demonstrate how blithequark's tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions.* Customer Advocacy: Act as the voice of the customer within blithequark, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats. * Create & Execute Onboarding, Implementation, & Success Plans: Develop detailed, customized onboarding and implementation plans tailored to the customer's specific needs and business objectives.Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact. * Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for blithequark tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades. Essential Qualifications* 5+ years of experience in customer success, account management, or a related field* Proven track record of driving customer retention and growth* Excellent communication and interpersonal skills* Ability to build strong relationships with key stakeholders* Strong analytical and problem-solving skills* Experience with CRM software and data analysis tools* Bachelor's degree in Business Administration, Marketing, or a related fieldPreferred Qualifications* Experience working in the digital marketing industry* Knowledge of marketing operations and customer success strategies* Familiarity with blithequark's platform and tools* Certification in customer success or a related field* Experience with project management tools and methodologiesSkills and Competencies* Strong communication and interpersonal skills* Ability to build strong relationships with key stakeholders* Strong analytical and problem-solving skills* Experience with CRM software and data analysis tools* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skills* Ability to prioritize tasks and manage multiple projects simultaneously* Experience with project management tools and methodologiesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Strategic Customer Success Manager, you will have the opportunity to:* Develop your skills and expertise in customer success and account management* Collaborate with cross-functional teams to drive business growth and innovation* Participate in training and development programs to enhance your knowledge and skills* Take on new challenges and responsibilities as you grow and develop in your role* Enjoy a competitive salary and benefits package, including health insurance, retirement plan, and paid time offWork Environment and Company Cultureblithequark is a dynamic and fast-paced work environment that is passionate about innovation and customer success.Our company culture is built on the values of:* Collaboration and teamwork* Innovation and creativity* Customer-centricity and empathy* Continuous learning and growth* Fun and camaraderieCompensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* Health insurance* Retirement plan* Paid time off* Flexible work arrangements* Professional development opportunities* Access to cutting-edge technology and tools* Collaborative and dynamic work environmentIf you are a motivated and results-driven professional who is passionate about building long-lasting relationships and driving business growth, we invite you to apply for the Strategic Customer Success Manager role at blithequark.Please submit your resume and cover letter to [[email protected]](mailto:[email protected]). We look forward to hearing from you!