Experienced Customer Service Representative III – Call Center Specialist

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals like you to as a Customer Service Representative III in our Call Center. About blithequarkblithequark is a leading financial institution that's dedicated to providing top-notch service to our customers.With a reputation for excellence and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the world of finance. Our team is made up of passionate, driven individuals who are united by a shared vision of delivering exceptional customer experiences. If you're looking for a challenging and rewarding career where you can grow and develop as a professional, we want to hear from you! Job SummaryAs a Customer Service Representative III in our Call Center, you'll be the face of blithequark, providing exceptional service to our customers and helping them to achieve their financial goals.You'll be responsible for handling a high volume of customer inquiries, resolving issues, and providing solutions that meet their needs. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you! Responsibilities* Handle and carefully respond to all customer inquiries, with a focus on providing exceptional service and resolving issues on the first call* Provide excellent customer service through active listening, empathy, and a solutions-focused approach* Meet and exceed service goals, with a proven ability to build and advance customer relationships* Work with confidential customer information and treat it sensitively* Appropriately communicate with customers, using clear and concise language to ensure understanding* Identify customer needs and suggest appropriate products and services to meet their needs* Utilize technology to support and troubleshoot online services, gathering information and tracking customer interactions* Actively participate in the Customer Service First sales and service culture, supporting the values of the organization and following established bank policies and procedures* Work flexible hours and/or extended hours as business requires, including Saturday hours and holiday hoursEssential Functions* Promptly answer incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately* Use the Bank phone equipment as well as multiple systems at the same time* Actively participate in the sales and service culture, support the values of the organization and follow established bank policies and procedures* Work flexible hours and/or extended hours as business requires, including Saturday hours and holiday hoursMinimum Qualifications* Two years of consistent customer service experience, preferably in financial services* Six months of Call Center experience is desirable* High School diploma or GED* Excellent written / verbal communication and customer service skills* Proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware* Ability to meet training standards and availability to work various shifts, including evenings and weekendsPreferred Qualifications* Bilingual (English & Spanish) or proficiency in other languages* Experience working in a fast-paced call center environment* Knowledge of banking regulations and operations* Experience with online banking and mobile banking systemsWhat We Offer* Competitive starting pay rates: $17.00 per hour (non-bilingual) and $18.00 per hour (bilingual)* Opportunities for career growth and development* Collaborative and engaging work environment* Supportive management and casual business attire* Comprehensive training program to help you succeed in your role* Opportunities for advancement and professional growth* Recognition and rewards for outstanding performanceWork EnvironmentOur Call Center is a dynamic and fast-paced environment where no two interactions are ever the same.As a Customer Service Representative III, you'll be working in a collaborative and engaging team environment where you'll have the opportunity to interact with people from all walks of life. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's supportive, inclusive, and fun. Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a work environment that's inclusive and respectful of all employees.If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply for this exciting opportunity, please through our website or by clicking on the link below. We can't wait to hear from you!