Senior Product Designer - Customer Experience at blithequark

Are you a visionary product designer with a passion for crafting exceptional customer experiences? Do you thrive in fast-paced environments where collaboration and innovation are key? If so, we invite you to join blithequark as a Senior Product Designer - Customer Experience, where you'll have the opportunity to shape the future of our digital products and make a lasting impact on our customers' lives. About blithequark blithequark is a pioneering company that's revolutionizing the way people interact with technology. Since our inception, we've been driven by a singular mission: to create products that delight, inspire, and empower our customers. Our journey began in 2014, and since then, we've grown into a dynamic organization with a presence in multiple industries. Today, our digital insurance marketplace boasts over 50 A-rated home and auto carriers, as well as distribution partners in various sectors. Our Culture At blithequark, we're a team of rock stars who are passionate about owning our work and obsessed with finding a better way. We believe in the power of collaboration, transparency, and fun. Our fast-paced culture is driven by a shared commitment to quality, innovation, and customer satisfaction. If you're looking for a workplace where you can grow, learn, and thrive, you're in the right place. Job Summary As a Senior Product Designer - Customer Experience at blithequark, you'll be responsible for owning the digital experience for our customers, from research to execution. You'll partner closely with engineering, product management, operations, and compliance to continuously improve speed-to-quote, quote accuracy, and quote conversion. Your primary focus will be on creating a strong design vision and aligning it with product and engineering to realize the vision. Key Responsibilities * Create a strong design vision and the corresponding alignment with product and engineering to realize the vision * Partner with our data and marketing teams to help translate user insights into design strategy * Collaborate to build and refine a new design language system that spans across our CX products * Evangelize design across the organization * Refine and evolve our existing CX design language * Develop research plans and execute them to better understand our user's desires and motivations * Define and track success metrics for customer experience across our CX products * Help us ideate on and deploy new design processes into our development cycle Requirements * 3-5 years of product design experience * A strong portfolio that demonstrates your design skill and an understanding of user-centered design * A track record of delivering successful consumer-facing products and features * A strong systems thinker with experience working within product ecosystems * Proven ability to work cross-functionally in fast-paced environments * Excellent written and verbal communication skills — clear, concise, and collaborative Nice to Have Skills * Startup experience * Experience within financial technology * Experience with navigating complex compliance requirements * Knowledge of insurance compliance, underwriting, or rating methodologies What We Offer * A competitive salary and benefits package * A significant impact on the company's success and work on a product that's central to our business * A collaborative, supportive, and fun company culture * Opportunities for growth and development in a fast-paced and innovative environment If you're a motivated and creative product designer who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio to. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.