Experienced Customer Service Representative - AI Trainer: Shape the Future of Customer Engagement

Are you passionate about delivering exceptional customer experiences and shaping the future of AI-driven customer service? Do you thrive in fast-paced environments and have a knack for de-escalating challenging situations? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative - AI Trainer. In this unique role, you will not only provide top-notch customer support but also play a crucial part in training AI systems to engage with customers in a more human-like way. Your expertise will be instrumental in ensuring outstanding customer satisfaction across various industries, and your contributions will have a direct impact on the development of AI technology. Key Responsibilities: As a Customer Service Representative - AI Trainer at blithequark, you will be responsible for: * Responding thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone. * Demonstrating and modeling effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules. * Collaborating with cross-functional teams to capture, analyze, and improve customer service interactions. * Providing actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses. * Maintaining accurate, detailed records of all customer interactions and resolutions. * Supporting the continuous training and refinement of AI tools by providing real-world examples of superior customer service. * Championing a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes. Qualifications: To succeed in this role, you will need: * Exceptional written and verbal communication skills, with an empathetic and personable approach. * Proven experience in a customer service or support role, preferably in a fast-paced environment. * Strong problem-solving skills and the ability to stay composed under pressure. * Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates. * Comfort working independently in a remote environment while contributing to a larger team effort. * Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms. * Meticulous attention to detail and commitment to maintaining high standards of professionalism. Preferred Qualifications: While not required, experience in the following areas will be highly valued: * Training, mentoring, or guiding others in customer service best practices. * Background in supporting or training AI or machine learning applications. * Multilingual abilities or experience serving diverse customer bases. About blithequark: blithequark is a dynamic startup studio built on the principles of innovation, collaboration, and customer-centricity. Our team is comprised of experienced professionals who share a passion for creating industry-defining companies that make a meaningful impact. We believe in empowering our team members to work autonomously, take ownership of their projects, and drive growth through continuous learning and development. Our Values: At blithequark, we live by the following values: *Customer First Mentality: Every decision we make should be made through the lens of the customer. *Bias for Action: Urgency is critical, and we expect that the timeline to get something done is accelerated. *Ownership: Step up if you see an opportunity to help, even if it's not your core responsibility. *Humility and Respect: Be willing to learn, be vulnerable, and treat everyone who interacts with blithequark with respect. *Frugality: Being frugal and cost-conscious helps us do more with less. *Deliver Impact: Get things done in the most efficient way. *Raise our Standards: Always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be. What We Offer: As a Customer Service Representative - AI Trainer at blithequark, you can expect: * A competitive salary and benefits package. * Opportunities for professional growth and development in a dynamic and innovative environment. * A chance to work on cutting-edge AI projects that will shape the future of customer engagement. * A collaborative and supportive team environment that encourages autonomy and ownership. * Flexible working arrangements, including remote work options. * Access to the latest AI-driven systems and platforms. * Opportunities for career advancement and leadership development. : If you're passionate about delivering exceptional customer experiences and shaping the future of AI-driven customer service, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to. We look forward to hearing from you!