Senior Manager – Customer Analytics and Insights for Digital Transformation and Growth at blithequark

Introduction to blithequark blithequark is a pioneering force in the fintech industry, providing a unified digital origination and decisioning platform that empowers financial institutions to meet the evolving needs of their customers. With a strong commitment to innovation, scalability, and security, blithequark delivers seamless, digital-first experiences that streamline loan origination, deposit account opening, and more. By leveraging built-in fraud orchestration and risk management, blithequark enables financial institutions to control risk while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. About the Role As a Senior Manager of Customer Analytics at blithequark, you will play a pivotal role in driving business growth, improving customer satisfaction, and informing strategic decision-making through data-driven insights. Your day will be dynamic and fast-paced, collaborating with cross-functional teams, including Customer Success, Revenue Operations, and Product, to analyze customer performance and usage data, identify trends and patterns, and generate actionable recommendations. You will communicate your findings and insights to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders, to drive informed decision-making and foster long-term partnerships. Key Responsibilities Strategic Analysis and Forecasting: Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights and explain performance variances. Develop and present strategic recommendations to senior leadership to drive business growth and improvement. Drive Strategic Initiatives: Lead data-driven initiatives to enhance partner growth and profitability, converting analytical insights into specific recommendations for fraud detection and authentication, credit optimization, and other key areas. Collaborate with Customer Success and Marketing teams to define project deliverables and timelines, and enhance and maintain dashboards and reports to track customer health, usage patterns, and performance metrics. Stakeholder Engagement and Communication: Collaborate with cross-functional teams to gather requirements and implement data-driven solutions. Develop and present key recommendations and findings to senior leadership at blithequark and its customers, supporting Customer Success Managers in creating executive business review reports that create compelling data narratives. Proactively identify opportunities to optimize customer workflows and improve the overall customer experience. Essential Qualifications Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. 7+ years of proven experience working in data analysis, preferably in a customer-facing role within the fintech industry. Proficiency in SQL for data querying and manipulation. Strong analytical skills with the ability to interpret complex data sets and generate actionable insights. Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders. A strong executive presence, familiarity, and fluency when interacting with senior clients in credit risk. Experience with data visualization tools such as Tableau, Power BI, or Looker. Detail-oriented mindset with a focus on data accuracy and quality. Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively. Preferred Qualifications Advanced degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. 10+ years of experience working in data analysis, preferably in a customer-facing role within the fintech industry. Experience with machine learning algorithms and statistical modeling. Proficiency in programming languages such as Python, Java, or R. Experience with cloud-based data platforms and tools such as AWS, GCP, or Azure. Strong understanding of financial institutions and their operations, including lending, deposits, and risk management. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Manager of Customer Analytics, you will have access to a range of training and development opportunities, including: Professional development workshops and conferences. Mentorship programs with experienced leaders in the fintech industry. Opportunities to work on high-impact projects and collaborate with cross-functional teams. Access to cutting-edge technologies and tools, including data visualization software and machine learning algorithms. A culture of innovation and experimentation, where you are encouraged to try new approaches and learn from your mistakes. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive, diverse, and dynamic work environment. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we are committed to creating a workplace where everyone can thrive. As a Senior Manager of Customer Analytics, you will be part of a talented and dedicated team that is passionate about driving business growth and improving customer satisfaction through data-driven insights. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a base salary range of $146,250 - $170,625, as well as annual performance bonuses. Our benefits package includes: Comprehensive health, dental, and vision insurance. 401(k) matching program. Flexible paid time off and holidays. Professional development opportunities and education assistance. Access to cutting-edge technologies and tools. A dynamic and inclusive work environment with a culture of innovation and collaboration. Conclusion If you are a motivated and experienced data analytics professional looking to drive business growth and improve customer satisfaction through data-driven insights, we encourage you to apply for the Senior Manager of Customer Analytics role at blithequark. With our commitment to innovation, scalability, and security, we are poised to revolutionize the fintech industry, and we want you to be a part of our journey. to join our talented and dedicated team and take your career to the next level.