Experienced Customer Onboarding Manager for Enterprise Clients – EMEA Region, Driving Business Growth and Success through Strategic Partnerships and Exceptional Customer Experience

Welcome to blithequark: Unlocking Global Opportunities At blithequark, we are revolutionizing the way businesses operate on a global scale. As the leading all-in-one payroll and HR platform for global teams, our vision is to unlock global opportunities for every person, team, and business. We achieve this by combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform, supported by AI-powered tools and a fully owned payroll infrastructure. This enables us to support every worker type in over 150 countries, helping businesses scale smarter, faster, and more compliantly. About Our Team and Culture blithequark is among the largest globally distributed companies in the world, with a team of over 6,000 individuals spanning more than 100 countries and speaking 74 languages. Our connected and dynamic culture drives continuous learning and innovation for our customers. We pride ourselves on creating an inclusive and diverse work environment that fosters growth, creativity, and collaboration. By joining blithequark, you become part of a global community that is shaping the future of work. Why Join blithequark? As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited both hiring and career opportunities. We are not just building software; we are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our achievements and customer satisfaction speak for themselves, with recognitions such as CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list, all while maintaining a high average rating from thousands of reviews across multiple platforms. Your Role: Customer Onboarding Manager, Enterprise | EMEA In this dynamic and critical role, you will be the face and voice of blithequark for our enterprise clients in the EMEA region, both internally and externally. Your primary responsibility will be onboarding clients and setting them up for durable, long-term relationships with blithequark, enabling their success and growth. You will serve as our client’s trusted advisor, providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients, championing new products and capabilities to facilitate the expansion of each client’s business with blithequark. Your expertise in project management will ensure on-time onboarding by coordinating all stakeholders involved. Key Responsibilities: Onboard customers seamlessly with a focus on long-term growth and success, ensuring they are set up for success from day one. Provide tailored support, onboarding guidance, and training to ensure customers maximize the benefits of blithequark’s platform. Plan and manage onboarding projects with Go-live dates in mind, proactively identifying opportunities and pivoting to achieve results. Identify and flag risks that could lead to delayed onboarding, developing mitigation strategies to ensure timely project completion. Act as the source of knowledge for the customer regarding the products they are onboarding, building a strong relationship to set them up for success with blithequark. Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders to drive improvement and excellence throughout onboarding and implementation. Become a trusted partner and technical integration expert, understanding the customer’s business needs, present and future, to provide tailored solutions and support. Ensure a high-quality experience for our customers on a day-to-day basis, coordinating with internal stakeholders for timely response and completion of customer requests. Lead each onboarding as a project, coordinating with all stakeholders, internal and external, to keep all parties informed and up-to-date on project progress. Essential Qualifications: A minimum of 3+ years of relevant experience in an onboarding/integration manager role, with a deep understanding of how to launch and manage complex onboarding journeys. Experience in managing a complex B2B SaaS product, with the ability to quickly ramp up to becoming a product expert. A creative approach to problem-solving, embracing challenges with the tools at your disposal. Excellent communication skills, with great written and presentation abilities. A proven relationship builder who remains calm and collected under pressure, celebrating partners’ successes and navigating challenges with grace. Demonstrated understanding of project management principles and the ability to lead projects to successful completion. A reliable, motivated self-starter with a passionate growth mentality, thriving in fast-paced environments and high degrees of responsibility. A strong analytical foundation with the ability to manipulate and synthesize data for informed decision-making. Curious by nature, with an interest in making a significant impact and driving business growth. Preferred Qualifications: Experience working in a global, distributed team environment, with an understanding of the challenges and opportunities it presents. Familiarity with HRIS, payroll, compliance, benefits, performance, and equipment management systems, or a willingness to learn and adapt. Knowledge of project management tools and methodologies, with the ability to apply them in a dynamic, fast-paced environment. Fluency in multiple languages, reflecting the global nature of our business and customer base. Career Growth and Learning Benefits At blithequark, we believe in the growth and development of our team members. As a Customer Onboarding Manager, you will have the opportunity to work on complex, high-impact projects, develop your skills in project management, customer relationship building, and product expertise, and contribute to the evolution of our platform and services. Our fast-paced and dynamic environment, coupled with our commitment to innovation and excellence, provides a unique setting for professional growth and learning. Work Environment and Company Culture blithequark offers a flexible, remote work environment, with optional access to WeWork spaces, allowing you to work in a setting that best suits your productivity and work style. Our culture is built on the principles of inclusivity, diversity, and collaboration, fostering an environment where everyone feels valued, respected, and empowered to contribute. We celebrate our differences and believe that our diverse perspectives and experiences are key to driving innovation and success. Compensation, Perks, and Benefits At blithequark, we are committed to providing fair and competitive compensation that reflects the value our team members bring to the organization. Our total rewards program includes scalable benefits, rewards, and perks designed to support the well-being and success of our employees. This may include stock grant opportunities, additional perks and benefits based on employment status and location, and the flexibility of remote work, among others. Conclusion If you are a motivated, experienced professional looking to make a significant impact in the lives of our customers and contribute to the growth and success of a pioneering company, we invite you to join blithequark as a Customer Onboarding Manager, Enterprise | EMEA. This role offers a unique opportunity to work at the forefront of the global work revolution, driving business growth, and fostering long-term relationships with our clients. to be part of our dynamic team and embark on a career journey that will challenge, inspire, and reward you.