Bilingual Customer Service Representative – French and English Speaking – Unique Marketplace for Special Objects

Welcome to blithequark: Where Every Day Brings the Extraordinary Imagine working in a dynamic environment where every day is a new opportunity to encounter exceptional objects, from rare collectibles to unique pieces of art. At blithequark, we are a one-of-a-kind marketplace for buying and selling special objects, and we're on a mission to become the world's most popular destination for these extraordinary items. With over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts, we're a growing, diverse, and sustainable scale-up that proudly lives by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. About Our Customer Service Team Our customer service department plays a vital role in ensuring that our customers have an exceptional experience on our platform. As a Customer Service Representative, you will be the face of blithequark, engaging and delighting our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. You will be responsible for addressing and resolving customer queries in a correct and timely manner via diverse channels, including chat, email, phone, and social media. Your goal will be to provide excellent customer support, finding fitting solutions to all problems in a patient and empathetic way. Key Responsibilities: Provide exceptional customer service to our sellers and buyers, responding to queries and resolving issues in a timely and professional manner. Mediate between customers to find solutions that work for both parties, ensuring a positive experience for all. Work closely with our sales and expert teams to improve the overall customer experience and provide valuable feedback on possibilities for improvements in our services. Utilize strong analytical and critical thinking skills to resolve complex customer issues and provide creative solutions. Communicate clearly and effectively with customers, both verbally and in writing, in French and English. Collaborate with other departments to ensure a seamless customer experience and contribute to the growth of our business. Who We're Looking For We're looking for a highly motivated and customer-focused individual who is passionate about providing exceptional service. You should have: Professional speaking and writing skills in French and English, with strong communication skills. Previous experience in a customer service environment or a customer-related role, such as hospitality, tourism, retail, or call centers. Strong analytical and critical thinking skills, with the ability to quickly switch between various customer channels. Excellent problem-solving skills, with a patient and empathetic approach to resolving customer issues. Ability to work in a fast-paced environment, with a flexible approach to working hours, including weekends and public holidays. Availability to work 40 hours per week, with a willingness to commute to our Lisbon office and work in the office at least 2 days per week. What We Offer In return for your hard work and dedication, we offer a competitive annual gross base salary of €18,000-23,000, depending on your level, competencies, and overall experience. You'll also enjoy a range of benefits, including: Health insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network. A work-from-home allowance to help with your monthly household bills. Commuting costs covered by blithequark. An amazing office space in the center of Lisbon, with a vibrant and collaborative work environment. Career Growth and Development At blithequark, we're committed to helping you grow and develop in your career. You'll have access to our learning and development initiatives, which include clear development plans and mentorship programs designed to support your career progression. You'll also have the opportunity to work with a talented and diverse team of professionals who are passionate about our mission and our customers. Our Culture and Values We're a passionate, diverse, and collaborative team of professionals who are committed to making every customer feel welcomed and empowered. We foster an inclusive and queer-friendly work environment, and we encourage you to bring your unique perspective to our team. Our core values are at the heart of everything we do, and we're looking for individuals who share our passion for taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. Why You'll Love Working with Us At blithequark, you'll have the opportunity to create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories. You'll be part of a flat structure, with every role having a broad scope that directly impacts both our customers and the business. You'll also have the chance to learn and grow with us, through our learning and development initiatives, and to celebrate life's moments with us, with a range of benefits and perks that recognize your hard work and dedication. If you're excited about this role and think you have the skills and experience we're looking for, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. 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