Experienced Customer Service Representative-Retention (Hybrid) – Deliver Exceptional Experiences and Drive Customer Loyalty at blithequark

Are you passionate about delivering exceptional customer experiences and driving customer loyalty? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative-Retention (Hybrid). As a key member of our team, you will be the voice of blithequark, creating meaningful connections with each customer and redefining customer service. About blithequarkblithequark is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in an ever-changing world.With a rich history of innovation and a commitment to excellence, we continue to push the boundaries of what is possible. Our team is passionate about delivering exceptional experiences and driving customer loyalty, and we are seeking like-minded individuals to join our journey. Your Opportunity to Make an ImpactAs a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.Your day-to-day will be filled with exciting challenges and opportunities to grow, including:* Handling customer interactions (calls, chats, emails) in a fast-paced environment* Accurately resolving issues related to service, billing, payments, and collections* Explaining bills and product features clearly* Troubleshooting basic problems and seeking higher support if needed* Building customer confidence and loyalty by resolving issues* Supporting various customer inquiries, including technical issues* Working a flexible 40-hour per week schedule, which may include nights and weekends* Paid training and opportunities for growth and developmentWhat We Are Looking ForTo succeed in this role, you will need to possess the following qualities:* Unwavering Customer Focus: You are dedicated to delivering exceptional customer experiences and driving customer loyalty.* Strong Work Ethic: You are a team player who is committed to excellence and willing to go above and beyond to meet customer needs. * Adaptability: You are flexible and able to adapt to changing situations and priorities. * Problem-Solving Skills: You are able to analyze complex issues and develop effective solutions. * Attention to Details: You are meticulous and detail-oriented, ensuring that every interaction is accurate and complete. and Enjoy Amazing Perks and BenefitsAt blithequark, we believe in taking care of our employees and providing a comprehensive benefits package that includes:* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark home phone* Tuition reimbursement program* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave* Medical/Dental/Vision coverage* 401(k) plan* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programsWork from Home (WFH) RequirementsTo ensure a seamless and secure WFH experience, you will need to meet the following requirements:* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)* AT&T will provide all the equipment you'll need to get started!(keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)Why Join blithequark? At blithequark, we offer a dynamic and supportive work environment that is committed to excellence and innovation.Our team is passionate about delivering exceptional experiences and driving customer loyalty, and we are seeking like-minded individuals to join our journey. With a rich history of innovation and a commitment to excellence, we continue to push the boundaries of what is possible. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences and driving customer loyalty, we invite you to apply for the Experienced Customer Service Representative-Retention (Hybrid) role at blithequark.Don't miss this opportunity to join a dynamic and supportive team that is committed to excellence and innovation. Weekly Hours: 40Time Type: RegularLocation: San Antonio, TexasEqual Employment Opportunity (EEO)It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.