Scheduler - Sr. Customer Service Rep

Candidates Location: Specify city and state (this is mandatory). Skillset Alignment: Briefly summarize how the candidates experience and skills match the roles requirements. Requested Time Off: List any pre-planned time off (e.g., vacations). Remote Work and Onsite Expectations:Remote work is acceptable, Local candidates ONLYOccasional onsite requirements may include HR orientation, equipment pickup, pre-employment health appointments, annual team events, go-lives, or other manager-assigned instances.Equipment shipping is NOT available for candidates; the candidate must be able to pick up equipment on site on the first day. Communication:Ensure candidates are vetted for their ability to communicate effectively. Assignment Information:100 % RemoteLocal candidate ONLYWork location: 1000 S Fremont Ave, Alhambra, CA 91803Campus or Medical Enterprise: Medical EnterpriseWorking Job Title: Patient Access Liaison IINumber of needs: 1Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guaranteesWork hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OTParking: [ Parking Rates] (Interview Process: Two step interview process) 2 Video/ Teams interviewDress code: Business CasualMust Haves:Please note that simply adding "Call Center Environment" to the job title or as a skill on the resume does not count as actual experience.We need job seekers who TRUTLY have hands-on call center experience. High School DiplomaMinimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment. Demonstrated interpersonal skills. Ability to multitask. Excellent verbal and written communication skills. Preferred:Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Associate or bachelors degree in healthcare, business or operations field strongly preferred.Description:Serves as primary point of contact for access to academic medical centers and Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Medical Enterprise Non-Clinical Onboarding Must complete all onboarding requirements prior to the start date, with no exceptions. Background Checks:Social Security Trace confirm 7 years worked and lived, as found by SSN traceCounty Criminal (Felony & Misdemeanor) 7 yearsFederal Criminal 7 yearsNational Criminal Search (Widescreen Plus)National Sex Offender RegistryState Healthcare SanctionsOIG/SAM (Office of Inspector General/System for Award Management)EducationProvide proof of High School diploma or equivalent (GED)EmploymentList 3 previous employers; at least 2 must be verifiedOther Required Documents:HIPAA training acknowledgmentApplication formTemporary Worker AgreementHarassment & Discrimination pamphletMedical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen):Immunity Documentation (Bloodwork or Vaccination Records)Provide documentation/titers OR vaccine records for:MMR (Measles, Mumps, Rubella): 2 shotsVaricella (Chickenpox): 2 shotsHepatitis B: 3 shotsMust be fully vaccinated for MMR and Varicella.Hepatitis B Vaccination:May be declined (no exemption form required), but declination form must be on file (supplier can provide). Tuberculosis (TB) TestMust be completed yearly. Documentation must show:Date of test. Result was read within 2448 hours. For positive history: submit chest x-ray results. Drug Screening 9 Panel, No THC (effective May 20, 2024):Required substance screening for:AmphetaminesBarbituratesBenzodiazepinesCocaine metaboliteOpiates (Codeine, Morphine, Hydrocodone, Hydromorphone)OxycodonePhencyclidineMethadonePropoxypheneInfluenza Vaccine (Current Season):Required November 1st May 30th.Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st). Facility accepts signed personal/medical exemption form. IF DECLINING VACCINE, A MASK IS REQUIRED. COVID-19 VaccinationNot required but strongly recommended. Fair Chance Employment:Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance ActRemoteAbout the Company:Apidel Technologies Apply tot his job