Remote Inbound Customer Service Representative – Empowering Lives through Exceptional Customer Experience

Are you passionate about delivering outstanding customer service and making a meaningful impact in people's lives? Do you thrive in a dynamic, innovative environment where you can grow and develop your skills? Look no further than blithequark, a leading cloud platform for the multi-trillion-dollar insurance economy. As aRemote Inbound Customer Service Representative, you will be at the forefront of our mission to empower more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.About blithequarkAt blithequark, we're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Our purposeful innovation and the strength of our connections empower the people and industry relied upon to keep lives moving forward when it matters most. With a company culture that rewards employees for putting in the extra effort, we offer a unique opportunity for career growth and development. and be part of a community that values diversity, inclusion, and employee well-being.The RoleAs aRemote Inbound Customer Service Representative, you will be responsible for answering inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. This is a full-time opportunity with flexible hours between 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. Starting wage is $18.00 per hour, with the ability to earn more through our incentive program. Key Responsibilities:* Respond to incoming claim calls and log data into our proprietary medical bill review system* Provide explanation of benefits, services, and claims/reimbursement procedures* Interface with providers, patients, billing services, and insurance adjusters in a professional manner* Meet or exceed performance metrics and quality standards* Collaborate with internal teams to resolve customer issues and improve overall customer experienceRequirements:* Must be able to train and work in a remote environment* No prior medical insurance experience is required, as we will train individuals who are willing to continue to learn and be developed* High school diploma or equivalent* 1-2 years prior customer service experience required* Excellent verbal and written communication skills* Attention to detail* Ability to multi-task with customer interactions and various applications* Possess a positive attitude and desire to provide outstanding customer service* Ability to learn basic medical terminology* Weekday schedule flexibility* Career-oriented* Strong technical aptitude* Ability to work independently* Quiet and professional work environment free of distractions* High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)Benefits and Perks:* Competitive starting wage of $18.00 per hour* Opportunity to earn up to $200 extra per month and up to 4 hours of extra Paid Time Off through our incentive program* Clear career path with promotional opportunities and pay increases available within 1 year dependent upon performance* Company culture that rewards employees for putting in the extra effort, with extra prizes and gifts given away throughout the year* Annual company bonus of up to 7% based on performance* Comprehensive benefits package, including:+ 401K Match+ Paid time off+ Annual Incentive Plan Performance Bonus+ Comprehensive health insurance+ Adoption Assistance+ Tuition Reimbursement+ Wellness Programs+ Stock Purchase Plan options+ Employee Resource GroupsAbout blithequark's Commitment to Employees:At blithequark, we understand that our employees play an integral role in our vision to shape a world where life just works.Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Why Join blithequark? * Be part of a dynamic, innovative environment where you can grow and develop your skills* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service* Enjoy a comprehensive benefits package that supports your well-being and career growth* Participate in our company culture that rewards employees for putting in the extra effort* Make a meaningful impact in people's lives through your workIf you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.To apply, please visit our website at. We look forward to hearing from you and exploring how you can as aRemote Inbound Customer Service Representative!