Remote Healthcare Customer Service Representative – Amazon Store at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to of dedicated professionals at blithequark, where we're redefining the future of customer service and experience. As a Remote Healthcare Customer Service Representative at blithequark, you'll play a vital role in addressing the concerns and needs of our clients' customers, providing support, and resolving issues in a timely and professional manner. With a focus on delivering personalized, empathetic care, you'll be the face of our organization, building trust and loyalty with every interaction. About blithequark At blithequark, we're committed to empowering individuals and communities through innovative solutions and exceptional customer experiences. With a global presence and a diverse range of clients, we offer endless opportunities for growth, learning, and development. Our team is passionate about making a difference, and we're proud to say that over 70% of our leaders are promoted from within. Job Summary As a Remote Healthcare Customer Service Representative at blithequark, you'll be responsible for: * Assisting customers with issues and concerns they're experiencing during the use of our products and services * Documenting call-related information for auditing and reporting purposes * Maintaining and updating customer information as necessary * Upselling current customers on new or enhanced services Responsibilities * Respond to customer inquiries and concerns via phone, email, or chat in a professional and courteous manner * Resolve customer issues and concerns in a timely and effective manner * Document all customer interactions, including call notes, emails, and chat logs * Maintain accurate and up-to-date customer information in our database * Identify opportunities to upsell or cross-sell our products and services to customers * Collaborate with internal teams to resolve complex customer issues and concerns * Participate in ongoing training and development to stay up-to-date on products, services, and industry trends Qualifications * High school diploma or equivalent required * Customer service experience preferred, but not required * Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening and comprehension skills * Professional and courteous demeanor * Customer-oriented mindset Work Environment * Work from home in a private residence, located at the address listed on your personnel file * Use of phone and computer systems for ongoing communication with customers and internal teams * blithequark will provide the necessary equipment, including a webcam, to conduct your work * Internet/Broadband Internet Connection – DSL or Cable only (no Satellite, Dial-up, or Wireless Internet connections) * Workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps Physical Demands * Prolonged periods of sitting and computer use * Regular use of phone and headset * Ability to work in a fast-paced, dynamic environment Benefits * Health, dental, and vision coverage/HSA * PTO * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits Career Growth Opportunities At blithequark, we're committed to helping our employees achieve their career goals and aspirations. With ongoing training and development opportunities, you'll have the chance to: * Develop new skills and expertise in customer service, healthcare, and technology * Take on new challenges and responsibilities as you grow and develop in your role * Collaborate with internal teams to drive innovation and excellence in customer experience * Participate in leadership programs and development opportunities to advance your career Work-Life Balance We understand the importance of work-life balance, which is why we offer flexible scheduling and remote work options to support your needs. With a focus on employee well-being, we provide a range of benefits and resources to help you manage stress, maintain your physical and mental health, and achieve a better balance between work and personal life. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunity Employer blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.