Experienced Benefits Customer Service Representative – Remote – blithequark Store

Are you a customer service professional with a passion for helping others and a knack for navigating complex benefits programs? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Benefits Customer Service Representative to of dedicated professionals who are committed to delivering exceptional service to our customers. About blithequark blithequark is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our team of experts is dedicated to delivering high-quality products and services that meet the evolving needs of our customers. We are passionate about creating a workplace culture that is inclusive, supportive, and empowering, where every employee has the opportunity to grow and succeed. Job Summary As a Benefits Customer Service Representative at blithequark, you will play a critical role in providing exceptional service to our customers by answering their questions, resolving their issues, and helping them navigate our benefits programs. You will be the primary point of contact for customers, responding to their inquiries via phone, email, and chat. Your expertise and knowledge of benefits programs will enable you to provide accurate and timely information, ensuring that our customers receive the support they need to make informed decisions about their benefits. Key Responsibilities * Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about benefits programs and services * Resolve customer issues and concerns in a professional and courteous manner, ensuring that customers are satisfied with the outcome * Collaborate with internal stakeholders to resolve complex customer issues and provide escalated support as needed * Stay up-to-date on benefits programs and services, including changes to policies, procedures, and regulations * Develop and maintain relationships with customers, building trust and loyalty through exceptional service and support * Meet or exceed performance metrics and targets, including customer satisfaction, first-call resolution, and average handle time * Participate in ongoing training and development to enhance knowledge and skills, staying current on industry trends and best practices Essential Qualifications * 2+ years of experience in a customer service or benefits-related role, preferably in a remote or call center environment * Strong knowledge of benefits programs and services, including health, dental, vision, and other types of benefits * Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders * Strong problem-solving and analytical skills, with the ability to resolve complex customer issues * Proficiency in using technology, including CRM software, email, and chat platforms * Ability to work in a fast-paced, dynamic environment, meeting or exceeding performance metrics and targets * High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications * Experience working in a remote or call center environment, with a strong understanding of remote work best practices * Certification in benefits or customer service, such as the Certified Benefits Professional (CBP) or Certified Customer Service Representative (CCSR) designations * Experience working with diverse populations, including individuals with disabilities and those from diverse cultural backgrounds * Strong knowledge of industry trends and best practices, including compliance with regulations and laws related to benefits and customer service * Experience using CRM software, such as Salesforce or Zendesk, to manage customer interactions and resolve issues Skills and Competencies * Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders * Excellent problem-solving and analytical skills, with the ability to resolve complex customer issues * Ability to work in a fast-paced, dynamic environment, meeting or exceeding performance metrics and targets * Strong knowledge of benefits programs and services, including health, dental, vision, and other types of benefits * Proficiency in using technology, including CRM software, email, and chat platforms * Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Career Growth Opportunities and Learning Benefits * Opportunities for career growth and advancement, including promotions to senior roles and leadership positions * Ongoing training and development, including workshops, webinars, and online courses to enhance knowledge and skills * Access to industry-leading tools and technologies, including CRM software and other benefits-related platforms * Collaborative and supportive work environment, with a strong focus on teamwork and collaboration * Flexible work arrangements, including remote work options and flexible hours Work Environment and Company Culture * blithequark is a remote-friendly company, with a flexible work environment that allows employees to work from anywhere * Our team is passionate about creating a workplace culture that is inclusive, supportive, and empowering, where every employee has the opportunity to grow and succeed * We prioritize work-life balance, offering flexible hours and remote work options to ensure that employees can manage their personal and professional responsibilities * Our company culture is built on a foundation of trust, respect, and open communication, with a strong focus on collaboration and teamwork Compensation, Perks, and Benefits * Competitive salary and benefits package, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options and flexible hours * Ongoing training and development, including workshops, webinars, and online courses to enhance knowledge and skills * Access to industry-leading tools and technologies, including CRM software and other benefits-related platforms * Collaborative and supportive work environment, with a strong focus on teamwork and collaboration If you are a motivated and customer-focused individual with a passion for benefits and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and those from diverse cultural backgrounds.