Customer Experience Representative – Blithequark Store

Are you a customer-centric individual with a passion for delivering exceptional support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic Customer Experience Team at Blithequark, where we're dedicated to providing unparalleled support to our customers. As a Customer Experience Representative at Blithequark, you'll play a vital role in ensuring that our customers receive accurate and timely support via inbound and outbound phone calls, case management, and other communication channels. Your primary responsibilities will include: * Providing top-notch phone, email, and chat support for customer-facing web and client-server applications * Adhering to established quality standards to maintain exceptional customer satisfaction * Collaborating with development, quality assurance, business units, and sales groups to troubleshoot issues and resolve customer concerns efficiently * Monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets * Documenting and resolving cases in our ticketing system, ensuring seamless customer experiences * Escalating cases as necessary for further assistance from our Development team * Following up with customers to provide resolution to their situations and ensuring their needs are met What We're Looking For To excel in this role, you'll need: * A high school diploma or equivalent * At least one year of customer support experience, preferably in a call center environment * Excellent troubleshooting, problem-solving, and communication skills to effectively interact with customers and internal stakeholders * Ability to work independently, demonstrating sound judgment within established policies and guidelines * Previous experience supporting Windows operating systems is required, while experience supporting Mac operating systems and mobile platforms like iOS and Chrome OS is a plus * Strong PC and key entry experience, with attention to detail and the ability to work in a remote setting with minimal distractions * A designated work area with limited noise and distractions is a must Why Join Blithequark? At Blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. As a Customer Experience Representative, you'll enjoy: * Competitive compensation, with a salary range of $19.00/hr. - $30.00/hr. * Opportunities to participate in an annual incentive program * A comprehensive benefits package, including medical, dental, and vision coverage * A flexible schedule, with availability between 7AM and 6PM CST * A dynamic and collaborative work environment that fosters growth and learning * Access to ongoing training and development opportunities to enhance your skills and knowledge * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all Who We Are At Blithequark, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We're the world's lifelong learning company, and we're dedicated to making a positive impact on people's lives. Equal Opportunity Employer Blithequark is an Equal Opportunity Employer and a member of E-Verify. We're committed to creating a workplace that's inclusive and diverse, and we actively seek qualified candidates who are protected veterans and individuals with disabilities. If you're an individual with a disability and require reasonable accommodations to access our career site, please email [email protected]. Ready to ? If you're a motivated and customer-focused individual who's passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Join our dynamic Customer Experience Team at Blithequark and be part of a workplace that's dedicated to making a positive impact on people's lives.