Retail Customer Service Expert – Remote- BYOD | blithequark | Remote (United States)

Are you a customer service rockstar looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Do you have a passion for delivering exceptional customer experiences and a knack for finding innovative solutions to complex problems? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a Retail Customer Service Expert, you'll be at the forefront of this movement, working with some of the world's most iconic brands to deliver personalized, seamless experiences that drive loyalty and growth.About blithequarkblithequark is a global, digital business services company that's redefining the customer experience. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force for good in supporting our communities, our clients, and the environment. We're proud to offer a range of benefits that make us a leader in the industry, including:* Paid Training* Competitive Wages* Full Benefits (Medical, Dental, Vision, 401k and more)* Paid Time Off* Employee wellness and engagement programsYou and blithequarkAt blithequark, we believe that our people are our greatest asset.We're looking for fearless individuals who are inspired to deliver only the best in all that they do. As a Retail Customer Service Expert, you'll have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and helping to drive business growth through exceptional customer experiences. ResponsibilitiesAs a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns.This will involve:* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns* Calmly attempting to resolve and de-escalate any issues* Escalating interactions when necessary and appropriate* Responding to requests for assistance and/or processing payments* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issues* Upselling when requiredQualificationsWe're looking for individuals who possess the following qualifications:* Ability to work remotely in a virtual team environment* 6 months of customer service experience preferred* Over 18 years of age* Ability to type 25 wpm* High School Graduate or GED* Comfort with desktop computer systems* Proven oral and written communication skills* Logical problem-solving skills* Ability to navigate Windows operating systems* Organization and work prioritization skillsWork from Home RequirementsAs a remote employee, you'll need to meet the following requirements:* Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM* Internet Connection Requirements:+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Proof of internet speed required+ Clean and quiet workspaceBe Part ofOur blithequark FamilyAt blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. Why Join blithequark? * Opportunity to work with a global, digital business services company that's redefining the customer experience* Competitive wages and benefits package* Opportunity to work in a collaborative and engaging environment* Chance to interact with people from all walks of life and help drive business growth through exceptional customer experiences* Opportunity to grow and develop your skills and careerIf you're a customer service rockstar looking for a new challenge, we want to hear from you!to of Retail Customer Service Experts and be part of a global, digital business services company that's changing the game.