Experienced Customer Retention Manager – Driving Customer Loyalty and Growth at blithequark

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and excel at creative problem-solving? If so, we invite you to join blithequark as an Experienced Customer Retention Manager, where you will play a critical role in ensuring our customers continue to find value in our offerings. About blithequarkblithequark is a rapidly growing company that is revolutionizing the way businesses operate. Our mission is to empower our customers to achieve their goals through innovative solutions and exceptional support.As a Customer Retention Manager at blithequark, you will be part of a dynamic team that is dedicated to delivering world-class customer experiences and driving business growth. The Opportunity & YouIn this role, you will be responsible for managing all incoming cancellation requests with a focus on exceeding aggressive retention targets. You will leverage your strong communication, discovery, and objection-handling skills to de-escalate concerns, reaffirm blithequark's value, and leave customers more bought-in by the close of the conversation.You will also set the stage for strategic follow-up calls with Customer Success Managers (CSMs) and collect actionable insights for cross-functional teams (Product, Sales, and Marketing) to improve our offerings and resolve inefficiencies. Key Responsibilities:* Manage all incoming cancellation requests with a focus on exceeding aggressive retention targets* Leverage strong communication, discovery, and objection-handling skills to de-escalate concerns and reaffirm blithequark's value* Set the stage for strategic follow-up calls with Customer Success Managers (CSMs)* Collect actionable insights for cross-functional teams (Product, Sales, and Marketing) to improve our offerings and resolve inefficiencies* Analyze customer data to identify trends, wins, and opportunities for growth* Develop and implement retention strategies to reduce churn and enhance customer satisfaction* Collaborate with Customer Success Managers and cross-functional teams to drive customer retention and growthWhat We Look For:We are seeking candidates who bring a solution-focused mindset and strong interpersonal skills to thrive in a fast-paced environment.Specifically, we value individuals who have:* A customer-centric approach, handling conversations with empathy, professionalism, and a solutions-first mindset* Strong communication and negotiation skills with an expertise in uncovering pain points, objection handling, and de-escalation techniques* Proficiency in interpreting and analyzing customer data to identify trends, wins, and opportunities for growth* Quick thinking and creative problem-solving skills to manage challenging situations and customer objections in real time* Ability to quickly context-switch to address diverse customer needs with ease* Mastery of time management and prioritization in a fast-paced, dynamic environment* Strong collaboration skills to work with Customer Success Managers and cross-functional teams* Process-oriented, with the ability to identify inefficiencies and optimize workflows for better resultsThe Impact You Will Have:As a Customer Retention Manager at blithequark, your work will have a direct impact on the success and growth of both our company and our customers.In this role, you will:* Deliver a world-class customer experience in collaboration with our Operational teams* Help customers improve ROI through strategic, personalized advice and solutions* Drive customer retention by reducing churn and enhancing satisfaction* Play an integral role in refining health metrics and identifying what it takes to scale success across our entire customer base* Influence blithequark's product roadmap by uncovering product opportunitiesMinimum Requirements:* 2+ years of experience in a Customer Success or Account Management role* Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results* Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase* A background in B2B2C, ideally within the food/hospitality and technology space* A commitment to personal growth and continuous development* Bonus: Experience working in a restaurant, bringing additional perspective to the rolePay andBenefits:* The estimated base salary for this role is $85,000 - 90,000 USD, plus a generous pre-IPO equity package* Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!Notice - Employment Scams:Communication from our team regarding job opportunities will only be made by an blithequark employee with an @blithequark.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as an Experienced Customer Retention Manager.