Part Time Remote Customer Service Specialist – Exceptional Patient Experience in a Dynamic Healthcare Environment

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Part TimeRemote Customer Service Specialist. As a key member of our Access Center team, you will play a vital role in providing top-notch support to patients, healthcare providers, and facilities across the Midwest region. About blithequarkblithequark is a multi-specialty physician-led organization that has been providing access to extraordinary care for over 25 years.With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest, we are committed to delivering exceptional patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking like-minded individuals to. ResponsibilitiesAs a Part TimeRemote Customer Service Specialist, you will be responsible for navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry.You will also manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action. Key Responsibilities:* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA.* Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call. * Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service.* Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.* Manages calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations. Requirements* High School Diploma or GED* 2-5 years of experience in customer service or a related field* No supervisor experience required* Ability to work in a constant state of alertness and in a safe manner is an essential function of this jobBenefits and PerksAs a Part TimeRemote Customer Service Specialist, you will be eligible for a range of benefits and perks, including:* Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date* Disability insurance* paid for by blithequark* Pension Plan*/403(b) Plan funded by blithequark* 401(k) plan with blithequark match* Tuition Assistance available on first day* blithequark Institute for Learning and Development* Health Care and Dependent Care Flexible Spending Accounts* Paid Time Off benefit combines vacation, sick days, holidays, and personal time* Adoption assistanceWork Environment and CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home.Our team is passionate about delivering exceptional patient experience, and we are committed to creating a positive and supportive work environment. We value diversity, equity, and inclusion, and we are dedicated to providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experience, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about our company culture and benefits.To apply, please submit your resume and a cover letter outlining your experience and qualifications. Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we are dedicated to providing opportunities for growth and development. Contact UsIf you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.We look forward to hearing from you! 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