MSP/IT Service Desk Support Technician
About the positionResponsibilities• Provide front-line support for computers, tablets, phones, servers, and network infrastructure. • Diagnose and resolve hardware, software, and connectivity problems. • Walk users through step-by-step solutions to technical issues. • Manage multiple open issues using a ticketing system. • Coordinate resolution and communicate solutions with end users and managers. • Participate in occasional after-hours and weekend on-call support. Requirements• Bachelor's degree in Computer Science or related field, or equivalent experience.• 1 year of IT support experience preferred. • Strong organizational skills and ability to manage multiple tasks. • Excellent communication skills, both verbal and written. • Ability to diagnose and resolve issues with Windows PCs and mobile devices. • Familiarity with basic business applications, including bolthires 365. • Basic understanding of IP network functionality and cybersecurity best practices. Nice-to-haves• Experience using a ticketing system and remote management platform. • Familiarity with networking hardware such as routers, firewalls, and switches.• Technical writing and documentation skills. Benefits• Health insurance• Dental insurance• 401(k)• Paid time off• Employee assistance program• Vision insurance• 401(k) matching• Professional development assistance• Life insurance Apply tot his job