Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support for Clinical Communications and Scheduling Solutions

Welcome to blithequark blithequark is a leading provider of best-in-class clinical communications, scheduling, and patient engagement solutions, recognized for its rapid growth and innovative approach to healthcare technology. As a company that has seen an 88% growth rate over the past three years, we are committed to accelerating the speed of care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. Our mission is to advance patient care and clinical workflows, and we are looking for talented and dedicated individuals to.About the Role We are seeking a highly skilled and experienced Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our end-users, including physicians, nurses, and system administrators. This is a remote position, and we are currently hiring for night shifts. If you are a technical support rockstar with a passion for delivering outstanding customer experiences, we encourage you to apply.Key Responsibilities Provide technical support and troubleshooting assistance to end-users via phone, chat, and our online customer portal Administer and manage user accounts, including building and revising new user accounts based on established standards and best practices Train end-users on how to use blithequark's phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues, identifying root causes and making configuration changes to resolve issues Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of blithequark's end-users Essential Qualifications Strong technical aptitude and excellent analytical and troubleshooting skills Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner High customer empathy and exceptional customer service skills, with a passion for delivering outstanding customer experiences Ability to work in a fast-paced environment and successfully prioritize competing tasks Access to high-speed internet and a quiet, dedicated workspace Ability to work evening or overnight shifts, including at least one weekend day, and some holidays Ability to start on December 2, 2024, and participate in initial onboarding and training, which will align with a Monday - Friday day (EST) schedule Preferred Qualifications Previous experience in a technical support or customer service role, preferably in a healthcare or technology environment Knowledge of clinical communications, scheduling, and patient engagement solutions Experience with troubleshooting and resolving technical issues in a fast-paced environment Strong problem-solving skills, with the ability to think critically and outside the box Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:Remote first work environment, with the flexibility to work from anywhere Health, Dental, Vision, Life, and Disability Insurance options available day one 401K with match and immediately vested 17 company holidays, 2 floating holidays, plus a competitive paid time off policy Internal advancement opportunities, with a focus on professional development and growthComprehensive training and onboarding program, with ongoing support and development opportunitiesOur Culture At blithequark, we are passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion.We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply. If you are interested in joining our team as a Tier 1 Support Specialist, please including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are committed to creating a work environment that is inclusive and respectful of all employees. Conclusion Thank you for considering this exciting opportunity to join blithequark as a Tier 1 Support Specialist. We are a dynamic and growing company that is passionate about delivering exceptional customer experiences and advancing patient care and clinical workflows.If you are a motivated and talented individual who is passionate about technical support and customer service, we encourage you to apply. We look forward to hearing from you!