Experienced Customer Service Representative – Inbound Call Center – Work From Home Opportunity at blithequark

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading technology producer in the human services field, as a Customer Service Representative in our Inbound Call Center. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a close-knit team that feels like family.About blithequarkblithequark is a family-owned and operated business with a rich history of innovation and excellence in the human services field. For over 52 years, we've been developing state-of-the-art solutions for complex human service operations, and our commitment to quality and customer satisfaction has earned us a reputation as one of the most highly regarded technology producers in the industry. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance, making us an ideal employer for those seeking a meaningful and fulfilling career.Job OverviewAs a Customer Service Representative in our Inbound Call Center, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned. This is a full-time, day shift position (7am CST to 10pm CST) with at least one weekend day, and you'll be working from the comfort of your own home. To qualify for this role, you'll need to have a quiet and distraction-free workspace, a reliable high-speed internet connection, and a smartphone with Android OS or iPhone.Key Responsibilities* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations* Categorize all calls received in one of the categories provided* Record any abusive and/or extraordinary calls* Perform other duties as assigned by your supervisor* Maintain a general understanding of policies and procedures* Possess strong oral and written communication skills* Knowledgeable in modern office practices, procedures, and equipment* Exhibit excellent interpersonal skills using tact, patience, and courtesyEssential Qualifications* High School Diploma or equivalent required* At least one year prior experience in an area of service delivery, customer service, call center technology, or related field* Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties* Proficient in data entry skills, including keyboard, mouse, and 10-key pad* Ability to type a minimum of 35 WPM (a typing test will be administered during the interview process)* Basic knowledge of bolthires Office* Bilingual in English/Spanish preferredPreferred Qualifications* Experience in a call center environment* Knowledge of customer relationship management (CRM) software* Familiarity with data entry software and systems* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment with multiple prioritiesTraining and SupportOur training program is self-directed, allowing you to read the materials and complete the training modules at your own pace.Throughout the process, you'll have periodic meetings with your supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Compensation and Benefits* Competitive hourly rate of $14.00* Comprehensive benefits package, including medical, dental, vision, and 401(k) after 30 days of enrollment* Paid Time Off (PTO) accrual on your first day* Health Club Reimbursements* Career growth opportunities and professional development* Work-from-home flexibility and a supportive virtual work environment* Coworkers who feel like family – we celebrate you!* We provide your work equipmentWork EnvironmentAs a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a close-knit team that feels like family. Our virtual work environment is exciting, fun, and supportive, with coworkers who are passionate about delivering exceptional service. Equal Opportunity Employerblithequark is an equal opportunity employer and a drug-free workplace. We welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and. We look forward to hearing from you!