Experienced Part-Time Customer Service Representative – Weekend Shifts Available at blithequark

Are you a highly motivated and production-driven individual looking for a part-time opportunity that offers flexibility and a chance to make a real difference in the lives of customers? Do you have excellent communication skills, a passion for delivering exceptional customer experiences, and a strong work ethic? If so, we encourage you to apply for the Weekend Part-Time Customer Service Representative position at blithequark! About blithequarkblithequark is an inbound call center that specializes in customer service and benefits compliance, serving over 1000 clients across various industries.We are proud to have been recognized as a Great Place to Work twice, and we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and teamwork. Our team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals to join our Operations team. Job SummaryAs a Weekend Part-Time Customer Service Representative at blithequark, you will play a critical role in delivering outstanding customer service and support to our clients.You will be responsible for handling customer inquiries, resolving issues, and providing empathetic and professional support during a difficult time. This is a remote position, and you will have the flexibility to choose from various weekend shifts that suit your schedule. ResponsibilitiesAs a Weekend Part-Time Customer Service Representative, your key responsibilities will include:* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs* Offering empathy and support to customers during the claim process* Collecting and documenting all claim details provided by the customer into the claim accurately* Identifying and resolving customer issues by adhering to client-specific handling instructions* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries* Maintaining punctuality and reliability, including being available for extended hours or additional shifts during peak periods or emergency situations* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage* Demonstrating blithequark's core values, including:+ Customer first: fulfilling customer needs with compassion+ Self-motivated: taking initiative and committing to the task at hand+ Teamwork: promoting unity over self+ Continuous improvement: striving for daily growthRequirementsTo be successful in this role, you will need:* A high school diploma or general education degree (GED)* 1-2 years of quality assurance experience preferred* Excellent communication and interpersonal skills* Ability to read and interpret documents such as police and accident reports* Ability to write routine correspondence and detailed accident descriptions* Ability to project a confident, clear, and professional telephone presence* Ability to provide feedback verbally and written in a positive, professional manner* Bi-lingual in Spanish preferred* Basic computer skills, including bolthires Word and Excel, and the ability to type at least 40wpm* Reliable internet connection and a private network (Ethernet connection is not required but strongly recommended)* Ability to work from home and maintain a dedicated workspaceBenefits andCompensationAs a Weekend Part-Time Customer Service Representative at blithequark, you will enjoy:* Competitive compensation* Flexible scheduling with various weekend shifts available* Ancillary benefits, including:+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings (eligible after 60 days of employment)+ Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings (less than 20 hours per week)+ 401K (eligible after 6 months of employment)+ PTO (eligible after 90 days of employment)+ Employee Assistance ProgramIf you're a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth, we encourage you to apply for the Weekend Part-Time Customer Service Representative position at blithequark.Please visit our website to and of dedicated professionals who are passionate about delivering exceptional customer experiences. !