Experienced Team Lead, VIP Customer Service (Mandarin & English Support) – Drive Exceptional Customer Experience at blithequark

At blithequark, we're revolutionizing the world of cryptocurrency and blockchain technology, empowering individuals to take control of their financial freedom. As a leading crypto exchange and developer of OKX Wallet, we're committed to providing a seamless and secure experience for our users. Our team is united by a shared set of core principles: We Before Me, Do the Right Thing, and Get Things Done. These values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every blithequark team member. Join Our Mission to Shape the Future of Crypto As a Team Lead, VIP Customer Service (Mandarin & English Support) at blithequark, you'll play a critical role in delivering exceptional customer experiences to our valued VIP users. You'll be responsible for leading a high-performing team, driving process improvements, and promoting product optimization to ensure an outstanding experience for our users. If you're a seasoned leader with a passion for customer service, innovation, and teamwork, we want to hear from you! Key Responsibilities: * Lead and manage a team of customer service professionals, providing guidance, training, and development opportunities to ensure they have the skills and knowledge to deliver exceptional service. * Develop and implement processes and systems to optimize team performance, improve efficiency, and enhance the overall customer experience. * Collaborate with cross-functional teams to ensure seamless communication and coordination, driving business outcomes and achieving shared goals. * Analyze data and metrics to identify areas for improvement, develop strategies to address issues, and measure the effectiveness of implemented solutions. * Foster a culture of innovation, encouraging team members to think creatively and suggest new ideas to enhance the customer experience. * Develop and maintain strong relationships with VIP users, addressing their concerns, and providing personalized support to ensure their needs are met. * Stay up-to-date with industry trends, competitor products, and emerging technologies to inform product optimization and process improvements. What We Look For in You: * Bachelor's degree or above in a relevant field, such as business, management, or customer service. * Proven experience in managing a customer service team, with a minimum of 2 years of experience in a leadership role. * Strong leadership skills, with the ability to motivate and inspire team members to deliver exceptional results. * Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively with diverse stakeholders. * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform business decisions. * Experience in VIP services or operations is highly desirable. * Excellent spoken and written English and Chinese language skills, with the ability to communicate effectively with Mandarin-speaking counterparts. * Willingness to work in a fast-paced, dynamic environment, with a flexible and adaptable approach to changing priorities and deadlines. Benefits & Perks: * Competitive remuneration package, including base salary, KPI allowance, shift allowance, and yearly bonus. * Meal allowance up to RM 500/month. * Unlimited transport allowance (T&C apply). * Monthly team building activities. * RM 3,500 training & wellness benefits per annum. * Convenient workplace, located in the heart of Tun Razak Exchange, within walking distance to MRT TRX. * Insurance coverage for employees and dependents. * Excellent prospects for growth and promotion, with opportunities for skill development, mentoring, and training programs. * Employee engagement, recognition, and appreciation program. * Multinational working environment, with the opportunity to interact with individuals from diverse backgrounds, cultures, and nations. Why Join blithequark? At blithequark, we're committed to creating a workplace that's friendly, rewarding, and diverse. We believe in the importance of work-life balance, offering flexible working arrangements and a range of benefits to support your well-being. We're passionate about innovation, encouraging our team members to think creatively and suggest new ideas to enhance the customer experience. We're also committed to growth and development, providing opportunities for skill development, mentoring, and training programs to help you succeed. Ready to Join the blithequark Team? If you're a seasoned leader with a passion for customer service, innovation, and teamwork, we want to hear from you! to become a part of our dynamic team and help shape the future of crypto at blithequark.