Experienced Full Stack Mechatronics Service Technician – Field Service and Support

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer experiences? Do you have a strong background in mechatronics and a desire to work in a dynamic and innovative environment? If so, we may have the perfect opportunity for you! At blithequark, we're committed to empowering our customers to succeed in an ever-changing world. As a key member of our Service Technician team, you'll play a vital role in ensuring the smooth operation of our customers' equipment, providing expert technical support, and driving business growth through exceptional service delivery. About blithequark blithequark is a leading global provider of innovative solutions for the post and parcel industry. With a rich history spanning over 100 years, we've established ourselves as a trusted partner for businesses and organizations around the world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in our field. Our Culture At blithequark, we believe that our people are our greatest asset. We're a diverse and inclusive organization that values creativity, collaboration, and continuous learning. Our flat hierarchies and open communication channels foster a culture of trust, respect, and empowerment, where everyone has the opportunity to grow and develop their skills. Job Description We're seeking experienced Full Stack Mechatronics Service Technicians to in the Karlsruhe/Pforzheim region. As a Service Technician, you'll be responsible for: * Repairing and maintaining machinery for post processing (franking machines, envelope machines, RISO printers) * Conducting regular maintenance and servicing of equipment * Installing new equipment at customer sites * Processing customer orders and documenting service work in SAP S4 Hana * Managing a territory in collaboration with three other Service Technicians * Traveling and occasionally overnight stays may be required * Collaborating closely with our sales team to drive business growth and customer satisfaction Key Responsibilities: * Conducting on-site repairs and maintenance of machinery * Performing routine maintenance and servicing of equipment * Installing new equipment at customer sites * Processing customer orders and documenting service work in SAP S4 Hana * Managing a territory in collaboration with three other Service Technicians * Traveling and occasionally overnight stays may be required * Collaborating closely with our sales team to drive business growth and customer satisfaction Essential Qualifications: * Technical education in mechatronics or a related field * Experience as a Service Technician in a field service role * Strong knowledge of mechanics, electrical, and network technology * Structured and organized approach to work * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Proficiency in English is an advantage Preferred Qualifications: * Experience with SAP S4 Hana or similar ERP systems * Knowledge of post and parcel industry equipment and processes * Familiarity with RISO printers and other related equipment * Experience with customer service and support * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities Benefits and Perks: * Competitive salary and benefits package * Opportunity to work with a leading global company in the post and parcel industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible working hours and work-life balance * Access to cutting-edge technology and equipment * Employee assistance program and external mentorship opportunities * Comprehensive training and onboarding program * Opportunities for career advancement and professional growth If you're a motivated and experienced Service Technician looking for a new challenge, we'd love to hear from you! Please apply including your resume and a cover letter, to Birgit Correll at [email protected] or through our careers website at www.pitneybowes.com/de. About Us At blithequark, we're committed to creating a diverse and inclusive workplace that values creativity, collaboration, and continuous learning. We believe that our people are our greatest asset, and we're dedicated to providing opportunities for growth and development. Equal Opportunities We welcome applications from individuals with disabilities and are committed to providing equal opportunities for all. If you require any accommodations or support during the application process, please don't hesitate to contact us. Contact Us For more information about this opportunity or to discuss your application, please contact Birgit Correll at [email protected] or visit our careers website at www.pitneybowes.com/de. At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through innovation and excellence. If you share our values and are looking for a new challenge, we'd love to have you !