Experienced Customer Care Manager – Campervan Rental and Tourism Industry
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, Europe's largest campervan rental company, as we seek an experienced Customer Care Manager to in MÜNCHEN. At blithequark, we're more than just a campervan rental company – we're a community of like-minded individuals who share a passion for adventure, travel, and making memories. Our mission is simple: rent an RV, start your adventure, be happy. And we're on a mission to make that happen for our customers, every day. As a Customer Care Manager at blithequark, you'll be at the forefront of delivering exceptional customer experiences, ensuring that our customers have an unforgettable journey with us. You'll be responsible for coordinating the daily campervan rental business, working closely with our station team to ensure seamless handovers and returns of our vehicles. Your primary focus will be on our customers, providing them with a world-class experience that exceeds their expectations. The Role – Your Passion As a Customer Care Manager, you'll be responsible for: * Coordinating the daily campervan rental business, ensuring a smooth operation of all handovers and returns of our vehicles * Providing exceptional customer service, ensuring that our customers have an unforgettable experience with us * Supporting the Station Manager in personnel planning and training our agents to continuously develop the team * Ensuring the adherence to our quality standards, particularly in terms of customer interaction * Collaborating with the team to identify areas for improvement and implement changes to enhance the customer experience What You Need to Ride the Wave with Us To succeed in this role, you'll need: * A successful completion of a relevant education and at least 2-3 years of experience in the campervan rental, tourism, or a related industry * A high level of service and customer orientation, with a friendly and approachable demeanor * Excellent communication skills, both written and verbal, with the ability to interact with customers face-to-face * A problem-solving and organizational talent, with the ability to think on your feet * Proficiency in German and English, with the ability to communicate effectively in both languages * A valid driver's license for the class B vehicle category Join the blithequark Family At blithequark, we offer a unique work environment that's all about teamwork, camaraderie, and having fun. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our benefits package includes: * A camper budget, allowing you to experience the #happyroadsurfing lifestyle * A jobrad program, keeping you fit and healthy * Discounts on our corporate benefits platform, travel industry card, and family & friends discounts * A chance to participate in our exchange program, allowing you to work with our European colleagues and experience new cultures * A fun and supportive work environment, with regular team events and activities Ready to Surf with Us? If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we'd love to hear from you! Please apply and we'll be in touch soon. For any questions or to learn more about this opportunity, please don't hesitate to contact us at [email protected]. About blithequark We're more than just a campervan rental company – we're a community of like-minded individuals who share a passion for adventure, travel, and making memories. Our mission is simple: rent an RV, start your adventure, be happy. We're growing fast, and we're looking for talented individuals to on this exciting journey. Come ride the wave with us and be part of something amazing!