Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home after 90 days)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of students and families? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Contact Center Representative, specializing in Student Loan Support. At blithequark, we're committed to fostering a culture of diversity, equity, and inclusion, where every individual feels valued, respected, and empowered to succeed.Our team is comprised of talented, motivated, and compassionate individuals who share a common goal: to provide world-class support to our customers while driving growth and innovation within our organization. About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to making a positive impact in the lives of students and families. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that exceed expectations. Our team is passionate about staying ahead of the curve, embracing new technologies, and exploring fresh approaches to meet the evolving needs of our customers.Job SummaryAs a Customer Contact Center Representative, you will play a vital role in supporting students and families with their student loan needs. You will be responsible for handling incoming calls, chats, and outbound calls, providing accurate and timely information, and resolving emerging issues with professionalism and empathy. If you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we encourage you to apply.Key Responsibilities* Handle incoming calls, chats, and outbound calls to assist students and families with their student loan needs* Provide accurate and timely information, resolving emerging issues with professionalism and empathy* Utilize standard technology, including telephones, email, and web browsers, to navigate pre-scripted responses and provide basic general and claims-specific information* Follow established and documented policies and standard operating procedures, adhering to ethics and privacy rules* Assist callers with filling out their application and submitting it electronically to the plan provider for processing* Complete basic call logs, documentation, and related call details for each phone inquiry* Meet or exceed key performance indicators (KPIs) and metrics, demonstrating excellent interpersonal and leadership skillsSchedule* Monday: 11:45am-8:15pm* Tuesday: 10:45am-7:15pm* Wednesday: 10:45am-7:15pm* Thursday: 8:45am-5:15pm* Friday: 8:45am-5:15pmPreferred Skills* High School diploma or equivalent required* Must be able to speak and read English clearly, professionally, and fluently* Must be able to type a minimum of 35 WPM* Experience working with a personal computer and the Windows operating system is required* The ability to effectively work within established KPIs/metrics is necessary* Must have demonstrated excellent interpersonal and leadership skills* Must be able to multi-task and stay organized while completing simultaneous tasksRequirements* Must be able to navigate various systems and browsers* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers* Knowledge of contact center technology* Strong computer skills with proficiencies in Excel and Word* Excellent command of the English language, effective use of grammar skills* Excellent communication etiquette* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistanceBenefits* Competitive pay* Sick time starts accruing immediately after training completion* Special event days throughout the year* $25,000.00 Life Insurance, paid for by blithequark* Day one of employment, you will receive paid holidays if you meet the criteriaCareer Growth OpportunitiesAt blithequark, we're committed to investing in our employees' growth and development.We offer a range of opportunities for advancement, including:* Training and development programs to enhance your skills and knowledge* Mentorship and coaching to support your career goals* Opportunities for professional growth and advancement within the company* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Cultureblithequark is a family-oriented and team-driven environment where every individual feels valued, respected, and empowered to succeed.Our team is passionate about delivering exceptional experiences, embracing new technologies, and exploring fresh approaches to meet the evolving needs of our customers. We're committed to fostering a culture of diversity, equity, and inclusion, where every individual feels welcome and supported. Compensation, Perks, and Benefits* Competitive pay* Sick time starts accruing immediately after training completion* Special event days throughout the year* $25,000.00 Life Insurance, paid for by blithequark* Day one of employment, you will receive paid holidays if you meet the criteriaIf you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we encourage you to apply.Please visit our website to and of dedicated professionals at blithequark. !