Job Title: Customer Service Loyalty Champion II at blithequark

Join the blithequark V Team and UnlockYour PotentialAre you ready to embark on a career journey that's more than just a job? Do you want to be part of a community that empowers you to share your ideas, learn, grow, and thrive? Look no further than blithequark, where we power and empower how people live, work, and play by connecting them to what brings them joy. About blithequarkAt blithequark, we're more than just a company – we're a community of innovators, creatives, and problem-solvers who are passionate about making a difference in the world.Our V Team is a group of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. TheRole: Customer Service Loyalty Champion IIAs a Customer Service Loyalty Champion II at blithequark, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll be the face of our brand, serving as a champion for our customers and highlighting all that blithequark has to offer through our products and services.Key Responsibilities:* Handling and resolving escalated customer concerns that have varying levels of complexity* Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark* Embracing the Service Plus mindset by resolving customer concerns and future concerns* Growing the business, which includes completing a full end-to-end account analysis* Executing targeted loyalty and retention strategies for high-value and at-risk customers* Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports* Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue* Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services* Applying business acumen to make informed decisions that balance customer satisfaction with bolthires-effectiveness* After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contactsWork Environment and Culture:As a remote employee, you'll work from home with occasional in-person trainings and meetings.You'll be part of a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Requirements:* Bachelor's Degree or one or more years of customer service experience* One or more years of sales experience* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A* A strong sales acumen with a track record of meeting or exceeding revenue and retention goals* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business* You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment providedPreferredQualifications:* A degree* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions* Experience promoting and upselling products or services* One or more years of Retention experience* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub locationHome Office Requirements:* You'll work from home in this remote role, with occasional in-person meetings and training* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)* A dedicated, quiet, and private workspace* blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connectionsCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping you grow and develop your skills and career.We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. You'll have the chance to work on high-visibility projects, collaborate with cross-functional teams, and develop your expertise in areas such as sales, customer service, and retention. Compensation, Perks, andBenefits:We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You'll also have access to a range of perks and benefits, including flexible work arrangements, employee discounts, and recognition and reward programs.If you're ready to join the blithequark V Team and unlock your potential, we encourage you to. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!