Experienced Spanish-English Bilingual Customer Service Representative – Healthcare Administration

Join blithequark, a rapidly-growing ophthalmology practice revolutionizing patient care in one of America's most dynamic cities. As a virtual customer service representative, you'll be the cornerstone of patient communication, utilizing state-of-the-art scheduling systems and communication tools to ensure seamless patient care coordination. This position offers unique opportunities for professional growth in healthcare administration while making a meaningful impact on patient care delivery. About blithequarkblithequark is a prestigious healthcare provider delivering cutting-edge eye care services to hundreds of patients daily, maintaining the highest standards of medical excellence while prioritizing exceptional patient experience.Our commitment to innovation and patient-centered care has earned us a reputation as a leader in the industry. As a valued member of our team, you'll have the opportunity to contribute to our mission and make a lasting impact on the lives of our patients. Job DescriptionAs a Spanish-English bilingual customer service representative, you'll be responsible for managing a dynamic environment of 50-100 daily patient interactions. Your primary duties will include:* Providing warm, professional greetings and assistance to patients via phone within our 4-ring standard* Managing new patient intake process and appointment scheduling using modern healthcare software* Coordinating with in-office medical team to ensure optimal patient care scheduling* Processing and responding to patient inquiries through multiple channels (phone, email, web forms)* Executing precise follow-up communication for missed calls and pending patient requests* Applying medical triage protocols to prioritize properly and route patient communications* Maintaining detailed patient interaction records following healthcare privacy standards* Collaborating with on-site team members to ensure seamless patient experienceResponsibilities* Provide exceptional customer service to patients via phone, ensuring a positive experience and addressing any concerns or issues in a timely and professional manner* Utilize state-of-the-art scheduling systems and communication tools to manage patient interactions and ensure seamless care coordination* Collaborate with in-office medical team to ensure optimal patient care scheduling and coordination* Process and respond to patient inquiries through multiple channels, including phone, email, and web forms* Execute precise follow-up communication for missed calls and pending patient requests* Apply medical triage protocols to prioritize properly and route patient communications* Maintain detailed patient interaction records following healthcare privacy standards* Collaborate with on-site team members to ensure seamless patient experienceRequirements* Fluent in both English and Spanish with excellent pronunciation and grammar* Previous healthcare or medical office experience strongly preferred* Demonstrated ability to maintain professional composure in fast-paced environments* Strong technical aptitude with healthcare scheduling software* Excellent attention to detail and organizational capabilities* Understanding of medical privacy requirements and HIPAA regulations* Reliable high-speed internet connection and quiet work environment* Ability to work US Pacific Time zone business hours* Commitment to patient confidentiality and professional ethicsEssential Qualifications* 2+ years of experience in customer service or a related field* Strong communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Proficiency in healthcare scheduling software and other relevant tools* Strong attention to detail and organizational capabilities* Ability to maintain patient confidentiality and adhere to HIPAA regulationsPreferred Qualifications* Previous experience in healthcare or medical office administration* Bilingualism in English and Spanish (written and verbal)* Experience with medical triage protocols and patient communication* Strong technical aptitude and ability to learn new software and systems quicklySkills and Competencies* Excellent communication and interpersonal skills* Strong technical aptitude with healthcare scheduling software* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong attention to detail and organizational capabilities* Ability to maintain patient confidentiality and adhere to HIPAA regulations* Strong problem-solving and critical thinking skills* Ability to work independently and as part of a teamCareer Growth Opportunities and Learning BenefitsAs a valued member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:* Professional development and training programs to enhance your skills and knowledge* Opportunities for advancement and career growth within the company* Collaborative and supportive work environment with a team of dedicated professionals* Access to cutting-edge technology and tools to support your work* Flexible scheduling and remote work options to support your work-life balanceWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.Our company culture is built on the following values:* Patient-centered care: We prioritize the needs and experiences of our patients above all else. * Innovation: We're committed to staying at the forefront of medical technology and best practices. * Collaboration: We work together as a team to achieve our goals and support each other's success. * Excellence: We strive for excellence in everything we do, from patient care to administrative tasks. * Respect: We treat each other with respect and dignity, regardless of role or position.Compensation, Perks, and BenefitsAs an independent contractor, you'll have the opportunity to work on a freelance basis and earn a competitive hourly rate. Our benefits package includes:* HMO coverage for eligible locations* Permanent work-from-home arrangement* Immediate hiring and flexible scheduling* Steady freelance job with opportunities for advancement and career growthIf you're a motivated and customer-focused individual with a passion for healthcare administration, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you!