Experienced Senior Customer Success Manager for Strategic Global Accounts – Remote Opportunity with blithequark

Welcome to blithequark: Revolutionizing Global Employment At blithequark, we believe that brilliant people are everywhere, and opportunities should be equally distributed around the world. Driven by this vision, we launched our global employment platform to help companies hire, pay, and care for talent anywhere. As a pioneer in the industry, we walk the walk by being a fully distributed company with a vibrant team of 500+ employees across 60+ countries. Our achievements include being featured in Forbes, ranking #9 in Flexjobs' Top 30 Companies for remote jobs, and achieving one of the highest employee engagement scores in our class. We've also raised $150 million in Series C funding at a valuation of over $1 billion and achieved B Corp status in 2023. About the Role We're seeking an experienced Senior Customer Success Manager to on a six-month fixed-term contract until April 2025. As a key member of our Customer Success team, you will focus on nurturing and retaining our most strategic customers. You'll be the face of blithequark, representing our company to our main points of contact and delivering on our scope of product and services. You'll work closely with your Account Manager to align day-to-day activities with a clear picture of high-value partnership between blithequark and our customers, as well as leverage cross-functional stakeholders to assure successful relationship development. Key Responsibilities Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of our products and services. Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments. Educate customers about blithequark's product and services and run product training for different customer personas. Effectively handle customer escalations by working cross-functionally to find prompt and satisfactory resolutions. Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business. Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high-impact and customer-centric improvements. Complete ongoing upskilling as our product rapidly continues to accelerate. Essential Qualifications To succeed in this role, you'll need: 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company. A proven track record of managing multiple customer relationships and driving customer success initiatives. Ability to effectively manage customer expectations and any conflicts that may arise. Excellent operating rhythm to keep routine deliverables on track while escalations emerge. Excellent communication and presentation skills. Problem-solving mentality and demonstrated conflict resolution capabilities. An autonomous, professional, and human-centric approach to customer relationships. Process-minded with a focus on scale and efficiency for your work. Comfortable working remotely and taking a proactive approach to asynchronous communication. Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise. A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative. A high degree of empathy and a positive attitude, with the understanding that everyone around you is working hard. Drive for the social impact mission and desire to use skills to influence global change and employment opportunities. Preferred Qualifications While not required, the following qualifications are a bonus: Experience in the EOR or HR industry and employment practices in more than one country. Proficiency in Zendesk, Asana, Notion, and Slack. Ability to speak languages other than English fluently. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that allows you to thrive. As a remote company, we offer the flexibility to work from home and create a schedule that suits your needs. You'll also have access to a range of benefits, including: A reliable home internet connection (or the ability to get one). Fluent English language skills. Ongoing training and development opportunities to help you grow in your career. A dynamic and supportive team that's passionate about making a difference in the world. A competitive compensation package and perks that recognize your hard work and contributions. Career Growth Opportunities At blithequark, we're committed to helping you grow in your career. As a Senior Customer Success Manager, you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. You'll work closely with our cross-functional teams to drive customer success initiatives and contribute to the growth and development of our company. With our rapid expansion, there are plenty of opportunities for career advancement and professional growth. Work Environment and Company Culture Our company culture is built on the values of empathy, inclusivity, and innovation. We believe in creating a work environment that's supportive, collaborative, and fun. As a remote company, we use a range of tools and technologies to stay connected and ensure that everyone feels included and valued. From virtual social events to regular team meetings, we're committed to building a sense of community and connection among our team members. If you're passionate about customer success and want to join a dynamic and innovative company that's making a difference in the world, we'd love to hear from you. Please apply including your resume and a cover letter, to be considered for this exciting opportunity. Don't miss out on the chance to and contribute to the growth and success of blithequark. Conclusion At blithequark, we're on a mission to revolutionize global employment and create a more equitable and inclusive world. As a Senior Customer Success Manager, you'll play a critical role in helping us achieve this vision. With your skills, experience, and passion for customer success, you'll be able to make a real difference in the lives of our customers and contribute to the growth and success of our company. So why wait? to and start your journey with blithequark today!